topic Re: Koodo port to public in Get Support

Koodo port to public

2phones — Wed, 05 Jan 2022 12:00:18 GMT

Hi im trying to port my Koodo number to my public account but it says my number is not eligible in self serve.

What do I do?

Thank you

Re: Koodo port to public

Jb456 — Wed, 11 Sep 2019 00:10:44 GMT

Is it prepaid? If so you have to contact moderators to do port for you.

Re: Koodo port to public

will13am — Wed, 11 Sep 2019 00:14:34 GMT

@2phones , Koodo prepaid and PC Mobile postpaid customers need to seek moderator team assistance for number porting. The moderator team can be reached via private message using using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.

Re: Koodo port to public

2phones — Wed, 11 Sep 2019 00:14:35 GMT

No it's not prepaid.

Would it be because I have a small tab left on the Koodo side?

Re: Koodo port to public

goldilock — Wed, 11 Sep 2019 00:17:33 GMT

@2phones Is your account with Koodo active? You can't port a number if the account is closed.

Re: Koodo port to public

2phones — Wed, 11 Sep 2019 00:18:37 GMT

@goldilock wrote:
@2phones Is your account with Koodo active? You can't port a number if the account is closed.

Yes it is active still.

Re: Koodo port to public

popping — Wed, 11 Sep 2019 00:23:31 GMT

@2phones

PM web interface does not handle session state very well.

Restart your browser after getting error and try to port your Koodo postpaid number again.

Re: Koodo port to public

2phones — Wed, 11 Sep 2019 00:29:29 GMT

Restarting the browser does not seem to change the outcome.

If the email addresses are the same for the Koodo and public accounts would that be the issue?

Re: Koodo port to public

geopublic — Wed, 11 Sep 2019 00:34:21 GMT

@2phones wrote:
Restarting the browser does not seem to change the outcome.

If the email addresses are the same for the Koodo and public accounts would that be the issue?

@2phones It shouldn't be. I used the same email for Koodo prepaid and Public without any issues.

Re: Koodo port to public

2phones — Wed, 11 Sep 2019 00:42:01 GMT

Weird,

I have three 3 lines with Koodo and only one out of the 3 that is registered to a different email and doesn't have a tab is eligible.

So I wonder...

Re: Koodo port to public

Fisher77 — Wed, 11 Sep 2019 04:01:18 GMT

I looked into this before I ported from Koodo to PM.

There are MANY posts on both these forums and elsewhere that say you should not use the same email address for both accounts. They both use the same Telus backend, and there are potential problems when you use the same email on both accounts.

I switched to a different email before I ported, then changed the email once I had activated.

The fact that your 1 out of 3 lines (with a different email) is eligible should suggest this remains to be true.