topic Re: Data in Get Support

Data

Hparhar — Wed, 05 Jan 2022 12:00:16 GMT

Why I don’t have data. Data reset 6-September-2019 I should have 8.5gb data ?

Re: Data

Jb456 — Tue, 10 Sep 2019 23:36:00 GMT

What phone do you have?

Have you tried rebooting your phone?

Re: Data

kselmak — Tue, 10 Sep 2019 23:54:24 GMT

When you say you dont have it you mean it is not working or it is not even listed in your selfserve

Re: Data

sunflowershine — Wed, 11 Sep 2019 00:02:10 GMT

@Hparhar If the record in "My Account" is incorrect, you should contact the Moderator directly.

Re: Data

Hparhar — Wed, 11 Sep 2019 01:13:14 GMT

but how i contact the Moderator directly?

Thx for ur time

Re: Data

Jb456 — Wed, 11 Sep 2019 01:13:59 GMT

@Hparhar wrote:
but how i contact the Moderator directly?

Thx for ur time

Re: Data

GinYVR — Wed, 11 Sep 2019 01:14:26 GMT

@HparharTo contact a moderator, click on the ? on the lower right hand corner of your page. Type in your issue to SIMon, once SIMon responds to you, type in submit ticket.. it will prefill the information from your conversation into a ticket for the moderator to look at.

Re: Data

Hparhar — Wed, 11 Sep 2019 01:29:31 GMT

Is not showing in my self serve.

Re: Data

erikprimo — Wed, 11 Sep 2019 13:35:38 GMT

I have a very similar issue and I sent the Moderator a message in my inbox. Don't get to hopefully for fast support though. It took Public three days to reply and all they did was ask my info. Their support sucks. Try sending them a message.