topic Re: No service in Get Support

No service

JhunH — Wed, 05 Jan 2022 12:00:14 GMT

I recently transfer to public mobile. I retain my old #. Until now I could not receive or make a call or txt.I already PM moderator but no response. What to do next?

Re: No service

GinYVR — Tue, 10 Sep 2019 23:17:06 GMT

@JhunHIt takes a moderator 48hours + to get back to you. So you just have to be patient. In the mean time put your old card into your phone to see if that is working.

Re: No service

Jb456 — Tue, 10 Sep 2019 23:18:02 GMT

What model phone do you have?

When did you port your number and from which provider?

Have you tried rebooting your phone?

Does anything work on your phone? Text in/out, call in / out, data?

Did you get any texts from Public Mobile that port was complete?

More details you can provide the more info the community has to assist you.

Re: No service

johnpaul — Wed, 11 Sep 2019 00:02:45 GMT

1. Does "Public Mobile" appear on your phone ?

2. If yes, Call 611 and let us know if it says something about your account. Does it say it is suspended?

3. Are you able to login to self serve? Take a screenshot of your overview and post it here. We may be able to give you an idea whats wrong.

Re: No service

JhunH — Thu, 12 Sep 2019 00:45:59 GMT

It been 72 hour no moderator response. I was not able to create self serve account because I can not receive or send text and I can not also make or receive call. I was able to contact telus porting center they said port is complete and everything is active and the problem is the sim card. Is there a way to create a self serve account with receiving a verification code thru text so I can change my sim

Re: No service

cavemantoronto — Thu, 12 Sep 2019 00:49:26 GMT

@JhunH wrote:
It been 72 hour no moderator response. I was not able to create self serve account because I can not receive or send text and I can not also make or receive call. I was able to contact telus porting center they said port is complete and everything is active and the problem is the sim card. Is there a way to create a self serve account with receiving a verification code thru text so I can change my sim

You can't without working text service. The code is needed. The only way without code is for moderator to do it.

Re: No service

Brianplaineagle — Thu, 12 Sep 2019 00:53:13 GMT

Hi I added money to my account an it never Restored my plan

Re: No service

GinYVR — Thu, 12 Sep 2019 01:06:31 GMT

@BrianplaineagleTry swapping your SIM card with another phone to make sure it is the problem with the service not with your phone.