topic Re: Plan Expired in Get Support

Plan Expired

anas38 — Wed, 05 Jan 2022 12:00:13 GMT

I'm on autopay, my plan was supposed to auto renew like it always does. But, instead today it shows my plan expired and I'm unable to use my service. My credit card is perfectly fine.

Re: Plan Expired

Lieux — Wed, 27 Mar 2019 17:25:21 GMT

@anas38 a écrit :
I'm on autopay, my plan was supposed to auto renew like it always does. But, instead today it shows my plan expired and I'm unable to use my service. My credit card is perfectly fine.

Yes unfortunately it happens sometimes...you can reach the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and they will help you. If you can it's better to put the money few days before your renewal date..and with the credit card in your account you will keep your 2$ credit.

Re: Plan Expired

Anonymous — Wed, 27 Mar 2019 17:28:35 GMT

@anas38 wrote:
I'm on autopay, my plan was supposed to auto renew like it always does. But, instead today it shows my plan expired and I'm unable to use my service. My credit card is perfectly fine.

While you get your credit card sorted, you can use a voucher to get going. In store or online at Recharge.com.

Re: Plan Expired

Jackhyf63 — Thu, 28 Mar 2019 00:40:22 GMT

If your service is working then don't worry about it."Plan expired" mean that that plan is no longer available as an in market plan but since you have renewed it, you still have your plan.Regarding the payment, please just check your account tomorrow and it should all fix itself.
If it doesn't look correct tomorrow you need send a private message to the Moderators explaining your situation and providing your phone number.

Re: Plan Expired

anas38 — Thu, 28 Mar 2019 00:48:07 GMT

None of my credit cards work for payment Bought two vouchers neither would apply. Spoke to a moderator who I assumed went home before my issue could be resolved Been without service the whole day. I've never had such issues with cell service before with any other provider. So disappointed.

Re: Plan Expired

Anonymous — Thu, 28 Mar 2019 02:09:30 GMT

@anas38 wrote:
None of my credit cards work for payment Bought two vouchers neither would apply. Spoke to a moderator who I assumed went home before my issue could be resolved Been without service the whole day. I've never had such issues with cell service before with any other provider. So disappointed.

@anas38

If the vouchers are still not working, try entering them in the 611 service. Make sure you're using the 12 digit code.

Re: Plan Expired

anas38 — Thu, 28 Mar 2019 02:31:07 GMT

Tried phone and online. I'm entering the part that's bolded and says PIN. Neither of my vouchers will go through. Even tried the serial numbers printed on the reciept.

Re: Plan Expired

Anonymous — Thu, 28 Mar 2019 02:57:40 GMT

@anas38 wrote:
Tried phone and online. I'm entering the part that's bolded and says PIN. Neither of my vouchers will go through. Even tried the serial numbers printed on the reciept.

No it's the PIN.

So what do you have in Available Funds? What does the status say?

Re: Plan Expired

sunflowershine — Thu, 28 Mar 2019 02:58:38 GMT

@anas38 wrote:
Tried phone and online. I'm entering the part that's bolded and says PIN. Neither of my vouchers will go through. Even tried the serial numbers printed on the reciept.

@anas38 Several posts mentioned that they have problems encountered when buying the vouchers. May be you can consider having autopay setup and you have $2 reward on it too. Just think about it.

Re: Plan Expired

anas38 — Thu, 28 Mar 2019 03:11:41 GMT

@Anonymous wrote:
@anas38 wrote:
Tried phone and online. I'm entering the part that's bolded and says PIN. Neither of my vouchers will go through. Even tried the serial numbers printed on the reciept.
No it's the PIN.
So what do you have in Available Funds? What does the status say?

It gives me an error and says voucher could not be added and my balance remains the same.

Re: Plan Expired

anas38 — Thu, 28 Mar 2019 03:12:39 GMT

@sunflowershine wrote:
@anas38 wrote:
Tried phone and online. I'm entering the part that's bolded and says PIN. Neither of my vouchers will go through. Even tried the serial numbers printed on the reciept.
@anas38 Several posts mentioned that they have problems encountered when buying the vouchers. May be you can consider having autopay setup and you have $2 reward on it too. Just think about it.

I'm guessing you didn't read the first post. I am an autopay and it didn't work out this month for some unknown reason.

Re: Plan Expired

Anonymous — Thu, 28 Mar 2019 03:41:58 GMT

@anas38 wrote:
@Anonymous wrote:
@anas38 wrote:
Tried phone and online. I'm entering the part that's bolded and says PIN. Neither of my vouchers will go through. Even tried the serial numbers printed on the reciept.
No it's the PIN.
So what do you have in Available Funds? What does the status say?
It gives me an error and says voucher could not be added and my balance remains the same.

Dude. We're just trying to help. I know it's frustrating when things aren't working.

Would you be able to post a screenshot of your overview page. Blank out personal info of course.

Re: Plan Expired

Pizzaeh — Thu, 28 Mar 2019 03:46:35 GMT

@anas38 when did you first activate the line? Was this going to be your first renewal with autopay?

Re: Plan Expired

anas38 — Thu, 28 Mar 2019 04:10:12 GMT

Thanks everyone for trying to help out. I'm just going to wait for the moderator to reply in the morning as I don't think this can be resolved by anyone but them.

Re: Plan Expired

hairbag1 — Thu, 28 Mar 2019 04:17:46 GMT

@anas38 wrote:
I'm on autopay, my plan was supposed to auto renew like it always does. But, instead today it shows my plan expired and I'm unable to use my service. My credit card is perfectly fine.

While you wait, try this...log into My Account / Pla & Add-ons / Lost-Stolen...Suspend. Log out and wait 5 minutes...log back in and resume service. Let us know if this works for you. Good luck.