topic porting from Ooma in Get Support

porting from Ooma

rikkumog — Wed, 05 Jan 2022 12:00:07 GMT

I am trying to port my service over from Ooma & just missed a phonecall from Public Mobile asking me to connect with a moderator so I can provide the name of the 'reseller'. I'm not sure who the 'reseller' is. Would that be London Drugs, which is where I signed up for the Public Mobile plan? If so, can a moderator input that into the system, so that the port request can be executed? This is my first time using the 'community' so not entirely sure if I'm writing on the correct board in order to get a moderator's attention. Also, my family has several lines with public mobile & I may have used the email address associated with a phone I don't wan't to port when I signed up for community. Sorry if this causes confusion.

thanks!

Re: porting from Ooma

GinYVR — Tue, 10 Sep 2019 22:42:48 GMT

@rikkumogCommunity account could be different from your Public Mobile account so no worries there. Try connecting to the Telus Port Team if it was a person calling you.. it is likely from them.

Re: porting from Ooma

geopublic — Tue, 10 Sep 2019 23:22:21 GMT

@rikkumog wrote:
I am trying to port my service over from Ooma & just missed a phonecall from Public Mobile asking me to connect with a moderator so I can provide the name of the 'reseller'. I'm not sure who the 'reseller' is. Would that be London Drugs, which is where I signed up for the Public Mobile plan? If so, can a moderator input that into the system, so that the port request can be executed? This is my first time using the 'community' so not entirely sure if I'm writing on the correct board in order to get a moderator's attention. Also, my family has several lines with public mobile & I may have used the email address associated with a phone I don't wan't to port when I signed up for community. Sorry if this causes confusion.

thanks!

@rikkumog The port info is incomplete so you need to provide more information. Did you verify that you can port out from OOMA? Some voip providers charge a fee for that. You need to submit a ticket.