topic Re: late payment in Get Support

late payment

Frishtsam — Wed, 05 Jan 2022 12:00:00 GMT

i did a late payment 6 days ago but my phone still is suspended. how long does it take?

Re: late payment

Lieux — Wed, 27 Mar 2019 14:01:26 GMT

@Frishtsam wrote:
i did a late payment 6 days ago but my phone still is suspended. how long does it take?

It's not so long...Is your account shows ACTIVE?

Re: late payment

Alex888 — Wed, 27 Mar 2019 14:07:09 GMT

@FrishtsamDid you click the link to reactivate your account? Does your account say Active, Suspended, or Expired? If it says Active try restarting your phone. If it says Suspended/Expired and you clicked the link to activate it try adding $1 to your account, if it's still not working then you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: late payment

Lieux — Wed, 27 Mar 2019 14:07:31 GMT

@Frishtsam wrote:
i did a late payment 6 days ago but my phone still is suspended. how long does it take?

If your account shows ACTIVE you can try that..

1. Report your phone lost/stolen in the self service account and logout. Wait 5-10 minutes. Re-login and report phone found. Reboot your phone. This seems to reset your SIM card and hopefully activates your plan/account.

2. Manually load some additional money into your account (ie. a few dollars). This seems to trigger the activation process.

Re: late payment

Frishtsam — Wed, 27 Mar 2019 14:08:28 GMT

it shows active

Re: late payment

Alex888 — Wed, 27 Mar 2019 14:10:01 GMT

@Frishtsam Then try reporting your phone as lost/stolen, log out, wait 5 minutes, log in and report it found, then restart your phone.

Re: late payment

Frishtsam — Wed, 27 Mar 2019 14:10:18 GMT

thanks i restarted and its working now

Re: late payment

Lieux — Wed, 27 Mar 2019 14:11:31 GMT

@Frishtsam wrote:
thanks i restarted and its working now

Good news!!