topic Re: Refund of Add-On in Get Support

Refund of Add-On

milansengupta — Wed, 05 Jan 2022 11:59:40 GMT

Hi, yestreday I added an Add-On for international calls but I realized that I don't really need it. Can I please get a refund of that amount? The $135 for the normal plan is fine, no change required to that.

Re: Refund of Add-On

missorange — Tue, 10 Sep 2019 16:10:25 GMT

This is prepaid phone service, you cannot get refund. you can try to talk to MOD to see if they would like to give you a goodwill credit.

Re: Refund of Add-On

ShawnC13 — Tue, 10 Sep 2019 16:11:20 GMT

@milansengupta wrote:
Hi, yestreday I added an Add-On for international calls but I realized that I don't really need it. Can I please get a refund of that amount? The $135 for the normal plan is fine, no change required to that.

You will need to contact the moderators to see if they will credit you the amount for your next payment. You can also submit a trouble ticket through SIMon which is the question mark in the bottom right of the screen.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: Refund of Add-On

Triguy — Tue, 10 Sep 2019 16:11:55 GMT

Usually there are no refunds but you can try contacting a moderator. Click on the bottom right question mark to submit a ticket using Simon.

Re: Refund of Add-On

ooakosiryan — Tue, 10 Sep 2019 16:12:10 GMT

Hey there! You can try submitting a ticket using Simon by clicking on the question mark on the bottom right. Since this is a prepaid service, you're not entitled to a refund, but they might give one to you anyways if you ask nicely 🙂