topic Re: Sim not in use for 4 months. in Get Support

Sim not in use for 4 months.

kumaradv — Wed, 05 Jan 2022 11:59:24 GMT

I was using public mobile for 8 months and then I went outside of Canada for like 4 months.

Now, when I inserted my sim, it shows 'No service'. I think my sim might have been blocked. I think, I have forgotten my account password, but I remember the Email address. I try to go to 'forget my password' thing, it asks for email, i give correct email, but then it gives some kind of written error like "login_disabled".

Re: Sim not in use for 4 months.

missorange — Tue, 10 Sep 2019 13:43:43 GMT

Do you mean you did not pay during this 4 months? After you suspend your serive after 120 days, you will lose your account/phone number. you need to re-open your new phone number/new account.

Re: Sim not in use for 4 months.

SD08 — Tue, 10 Sep 2019 14:18:06 GMT

@kumaradv wrote:
I was using public mobile for 8 months and then I went outside of Canada for like 4 months.
Now, when I inserted my sim, it shows 'No service'. I think my sim might have been blocked. I think, I have forgotten my account password, but I remember the Email address. I try to go to 'forget my password' thing, it asks for email, i give correct email, but then it gives some kind of written error like "login_disabled".

If it has been more than 90 days since your plan last expired, your account will have been deleted, your SIM deactivated, and your phone number lost. That would be why you have no service and you can't log in. You will need to start a new account with a new SIM.

Re: Sim not in use for 4 months.

Mkgfm — Tue, 10 Sep 2019 21:11:27 GMT

If you don’t use your number or put minutes on ur SIM card it will automatically get deactivated with in 90 day and I suggest you go get a new SIM card and new number. Hope this helped you.

Re: Sim not in use for 4 months.

srlawren — Tue, 10 Sep 2019 23:23:02 GMT

@Mkgfm wrote:
If you don’t use your number or put minutes on ur SIM card it will automatically get deactivated with in 90 day and I suggest you go get a new SIM card and new number. Hope this helped you.

@Mkgfm I'm sure it would help, except that you added nothing over what @SD08 already posted nearly 7.5 hours before you.

Re: Sim not in use for 4 months.

Mkgfm — Tue, 10 Sep 2019 23:59:15 GMT

I’m sorry I didn’t see that someone already mentioned it.