topic Re: Need clarification on auto-pay rewards in Get Support

Need clarification on auto-pay rewards

Sekiro — Wed, 05 Jan 2022 11:59:25 GMT

So a few days ago I opened two lines for my parents using the same CC ubfo. First activation was for my mother and since she was referred, she got $25 and I setup auto-pay but I don't see the $2 auto-pay reward for that. I then referred my father and got the $25 so total on my mother's account is $50 (still no auto-pay $2 reward).

~~I check my fathers account and see $29. The $25 was from the self referral (mother's) but I see 2x $2 auto-pay reward so I'm guessing because I'm using the same CC for both my parents it happened?~~

~~@Alex888 @mimmo The accounts were activated on March 21. I pmed a mod but no reply which is why I'm posting here.~~

~~===============================================================~~

Edit: I appreciate all the prompt replies I'm getting from the community here but it appears that I'm leaving details out and it is getting REALLY confusing. So here is my 2nd attempt at this lol.

Summary: Activated 2 lines for my parents on March 21, 2019, both lines had auto-pay enabled during activation process using my credit card. Mother's line was referred by a friend and referred Father's account. Then Father's account referred a friend of mine yesterday.

What my Mother's account is showing:

Available Funds: $50.00

My Rewards: Nothing.

Payment History:

Mar 22, 2019	$25 Referral Credit/Crédit de recommandation de 25 $	$25.00		$50.00
Mar 22, 2019	$25 Referral Credit/Crédit de recommandation de 25 $	$25.00		$25.00
Mar 21, 2019	1GB at 3G Speed/ 1Go à la vitesse 3G		$15.00	$0.00
Mar 21, 2019	30-day plan/Forfait de 30 jours		$10.00	$15.00
Mar 21, 2019	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$25.00		$25.00

Question: She should be getting $2 auto-pay reward and $1 refer-a-friend reward right?

What my Father's account is showing:

Available Funds: $29.00

My Rewards

- AutoPay Reward ($2)
- Community Reward $0
- Refer-a-Friend Reward ($1)

Payment History:

Mar 22, 2019	$25 Referral Credit/Crédit de recommandation de 25 $	$25.00		$29.00
Mar 21, 2019	AutoPay Reward	$2.00		$4.00
Mar 21, 2019	AutoPay Reward	$2.00		$2.00
Mar 21, 2019	1GB at 3G Speed/ 1Go à la vitesse 3G		$15.00	$0.00
Mar 21, 2019	30-day plan/Forfait de 30 jours		$10.00	$15.00
Mar 21, 2019	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$25.00		$25.00

Question: The $2 auto-pay reward showing up twice is a gltich but where is the $25 credit from my friend?

Re: Need clarification on auto-pay rewards

Alex888 — Tue, 26 Mar 2019 14:11:08 GMT

@Sekiro It should show up on the main page of your account under My Rewards if it doesn't click Payment near the top of the page and select Manage AutoPay. If it doesn't show a credit card then enter one to set it up, if it does list a credit card number then there is a problem and you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need clarification on auto-pay rewards

mimmo — Tue, 26 Mar 2019 14:18:11 GMT

Did you set up auto pay during activation or after? If during then typically you get a 2$ balance and $2 reward. If after then you get only the $2 reward which is applied at renewal.

Re: Need clarification on auto-pay rewards

Lieux — Tue, 26 Mar 2019 14:21:38 GMT

@Sekiro wrote:
So a few days ago I opened two lines for my parents using the same CC ubfo. First activation was for my mother and since she was referred, she got $25 and I setup auto-pay but I don't see the $2 auto-pay reward for that. I then referred my father and got the $25 so total on my mother's account is $50 (still no auto-pay $2 reward).

I check my fathers account and see $29. The $25 was from the self referral (mother's) but I see 2x $2 auto-pay reward so I'm guessing because I'm using the same CC for both my parents it happened?

I pmed a mod but no reply which is why I'm posting here.

But it's something curious..because the 4$ rewards are already put in your available funds= 29$???? Usually the rewards are taken at the end of the plan when renewing it..

Re: Need clarification on auto-pay rewards

Sekiro — Tue, 26 Mar 2019 14:30:50 GMT

@Alex888 wrote:
@SekiroIt should show up on the main page of your account under My Rewards if it doesn't click Payment near the top of the page and select Manage AutoPay. If it doesn't show a credit card then enter one to set it up, if it does list a credit card number then there is a problem and you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@Alex888 Under My Rewards on my mothers account, there's no $2 auto-pay reward like I mentioned. I also doubled checked both lines and indeed auto-pay is enabled on them.

Re: Need clarification on auto-pay rewards

Alex888 — Tue, 26 Mar 2019 14:30:37 GMT

@Sekiro Then you should contact a moderator. It may take them up to 2 days to respond.

Re: Need clarification on auto-pay rewards

Sekiro — Tue, 26 Mar 2019 14:31:44 GMT

@mimmo wrote:
Did you set up auto pay during activation or after? If during then typically you get a 2$ balance and $2 reward. If after then you get only the $2 reward which is applied at renewal.

Both auto-pay was setup during the activation process.

Re: Need clarification on auto-pay rewards

Sekiro — Tue, 26 Mar 2019 14:32:36 GMT

@Alex888I already did which was mentioned in my OP.

Re: Need clarification on auto-pay rewards

mimmo — Tue, 26 Mar 2019 14:41:25 GMT

Just wait for mods to reply. As mentioned 48 hour reply time. Since all is working I would not really worry.

Re: Need clarification on auto-pay rewards

Anonymous — Tue, 26 Mar 2019 14:46:13 GMT

@Sekiro

I'm with Lieux...it is curious. Activating and setting up autopay gets you the immediate $2 credit that should have shown in the first account anyway. Then to do the same thing on the second account but see double of the immediate credit....curious.

~~Are you saying that you don't see the autopay reward in the rewards area of the first account?~~ Do you see it in the second?

Re: Need clarification on auto-pay rewards

Sekiro — Tue, 26 Mar 2019 14:59:42 GMT

@Anonymous wrote:
@Sekiro
I'm with Lieux...it is curious. Activating and setting up autopay gets you the immediate $2 credit that should have shown in the first account anyway. Then to do the same thing on the second account but see double of the immediate credit....curious.
~~Are you saying that you don't see the autopay reward in the rewards area of the first account?~~ Do you see it in the second?

First account no but 2nd account has 2x $2 auto-pay reward and as I mentioned in OP, not sure if it has to do with me using the same credit card as auto-pay for both accounts.

Re: Need clarification on auto-pay rewards

Anonymous — Tue, 26 Mar 2019 15:05:07 GMT

@Sekiro wrote:
@Anonymous wrote:
@Sekiro
I'm with Lieux...it is curious. Activating and setting up autopay gets you the immediate $2 credit that should have shown in the first account anyway. Then to do the same thing on the second account but see double of the immediate credit....curious.
~~Are you saying that you don't see the autopay reward in the rewards area of the first account?~~ Do you see it in the second?
First account no but 2nd account has 2x $2 auto-pay reward and as I mentioned in OP, not sure if it has to do with me using the same credit card as auto-pay for both accounts.

That's showing the actual credit received which is a part of what's curious.

We're also wondering what you see on the overview page under rewards for both accounts.

Re: Need clarification on auto-pay rewards

mimmo — Tue, 26 Mar 2019 15:27:15 GMT

@Sekiro its a glitch in the system in your favour on this account. it has nothing to do with the same credit card. in all honesty i believe even the $2 credit during signup is a glytch. from what i recall if you sign up with autopay during activation (using a 10$ plan for simplicity)

first payment is ~~$8 (autopay credited)~~$10, second is $6 (reward and $2 available funds) and third is $8 ( $2 rewards)

edited: to fix faulty memory. thanks @wetcoaster and @Anonymous

Re: Need clarification on auto-pay rewards

Sekiro — Tue, 26 Mar 2019 15:13:49 GMT

@Anonymous

FatherMother

Re: Need clarification on auto-pay rewards

Anonymous — Tue, 26 Mar 2019 15:16:01 GMT

@Sekiro wrote:
@Anonymous

That is messed up. You can see at the bottom it says autopay is on for the mother account. But everything looks proper for the father account other than the actual activation credit mentioned elsewhere.

Re: Need clarification on auto-pay rewards

wetcoaster — Tue, 26 Mar 2019 15:16:51 GMT

@mimmo wrote:
@Sekiro its a glitch in the system in your favour on this account. it has nothing to do with the same credit card. in all honesty i believe even the $2 credit during signup is a glytch. from what i recall if you sign up with autopay during activation (using a 10$ plan for simplicity)
first payment is $8 (autopay credited), second is $6 (reward and $2 available funds) and third is $8 ( $2 rewards)

Hm. Every account I helped set up was charged the full amount at activation, second month was $2 credit for first month auto pay plus auto pay for second month, before falling into the standard $2/30days auto pay rewards. so for the $10 plan (ignoring all other rewards that might be applicable):

Activation /first payment period: $10

Second payment period: $6

Third and following payment periods: $8

Act

Re: Need clarification on auto-pay rewards

Sekiro — Tue, 26 Mar 2019 15:19:08 GMT

@AnonymousBasically mother's account has $50 credit and is missing the $2 auto-pay credit. Father's account shows $2 auto-pay credit in overview tab but in payment history, it shows the auto-pay credit has applied twice and in his account it shows $29 credit so I'm really confused.

Re: Need clarification on auto-pay rewards

Anonymous — Tue, 26 Mar 2019 15:21:10 GMT

@mimmo wrote:
@Sekiro its a glitch in the system in your favour on this account. it has nothing to do with the same credit card. in all honesty i believe even the $2 credit during signup is a glytch. from what i recall if you sign up with autopay during activation (using a 10$ plan for simplicity)
first payment is $8 (autopay credited), second is $6 (reward and $2 available funds) and third is $8 ( $2 rewards)

I don't think so. I'm pretty sure we all pay for that first month. That autopay credit is placed in the account after activation where I don't think it's used for the initial charge. Then that second term will be $6 etc.

Edit: for your recent post...indeed...that's why it's curious. 🙂

Re: Need clarification on auto-pay rewards

wetcoaster — Tue, 26 Mar 2019 15:25:03 GMT

@Sekiro wrote:
@Anonymous

FatherMother

@Anonymous , @Sekiro didn't mention that their second account (dad's?) did refer another friend... So that $1 referral credit should not be showing up either in the referred person's account. It should be in the referrer's.

Re: Need clarification on auto-pay rewards

Anonymous — Tue, 26 Mar 2019 15:27:55 GMT

@wetcoaster wrote:
@Sekiro wrote:
@Anonymous

@Anonymous , @Sekiro didn't mention that their second account (dad's?) did refer another friend... So that $1 referral credit should not be showing up either in the referred person's account. It should be in the referrer's.

Ooo sharp eye there! 🙂 Yes the first account for the mother should have the $1.