topic Re: $25 Referral -- only got $2? in Get Support

$25 Referral -- only got $2?

evolfson — Wed, 05 Jan 2022 11:58:54 GMT

Hi, Im new here to public mobile!

I just signed up and was referred by my mom's account.

Each of us only got the $2 refer a friend bonus rather than the $25.

The account was created this morning.

Can someone please help with this issue?

Thanks!

Re: $25 Referral -- only got $2?

Pizzaeh — Mon, 25 Mar 2019 01:41:10 GMT

@evolfson wrote:
Hi, Im new here to public mobile!

I just signed up and was referred by my mom's account.

Each of us only got the $2 refer a friend bonus rather than the $25.

The account was created this morning.

Can someone please help with this issue?

Thanks!

The $25 referral is for online activations. If you entered her number during online activation, both of should see the $25 credit within 72 hours. The $2 could be from the autopay? Did you setup autopay for your account?

Re: $25 Referral -- only got $2?

hairbag1 — Mon, 25 Mar 2019 01:41:26 GMT

@evolfson wrote:
Hi, Im new here to public mobile!

I just signed up and was referred by my mom's account.

Each of us only got the $2 refer a friend bonus rather than the $25.

The account was created this morning.

Can someone please help with this issue?

Thanks!

Your $25 should be applied to your account within 72 hours.

Re: $25 Referral -- only got $2?

Lieux — Mon, 25 Mar 2019 01:42:19 GMT

@evolfson a écrit :
Hi, Im new here to public mobile!

I just signed up and was referred by my mom's account.

Each of us only got the $2 refer a friend bonus rather than the $25.

The account was created this morning.

Can someone please help with this issue?

Thanks!

Did you activate your sim online? If yes it could take up 72 hours before it will show up in your available funds in your self serve account.

Re: $25 Referral -- only got $2?

evolfson — Mon, 25 Mar 2019 01:43:05 GMT

Yes, both accounts were activates online.

Re: $25 Referral -- only got $2?

evolfson — Mon, 25 Mar 2019 01:44:04 GMT

There is $2 reward for autopay AND a $2 reward for refer a friend which seems too low.

Re: $25 Referral -- only got $2?

Pizzaeh — Mon, 25 Mar 2019 01:48:38 GMT

@evolfson wrote:
Yes, both accounts were activates online.

Did your mother receive a text message about successfully referring a friend? The credit will usually appear in the account the following morning after receiving that text message.

Within 72 hours (usually the next day), look in your Transaction history for the $25 referral credit.

Re: $25 Referral -- only got $2?

evolfson — Mon, 25 Mar 2019 01:49:05 GMT

@Pizzaeh wrote:
@evolfson wrote:
Yes, both accounts were activates online.
Did your mother receive a text message about successfully referring a friend? The credit will usually appear in the account the following morning after receiving that text message.

Within 72 hours (usually the next day), look in your Transaction history for the $25 referral credit.

Yes, that text was recieved.

Re: $25 Referral -- only got $2?

Lieux — Mon, 25 Mar 2019 01:48:58 GMT

@evolfson a écrit :
Yes, that text was recieved.

Good just to wait now until you can see it..

Re: $25 Referral -- only got $2?

Pizzaeh — Mon, 25 Mar 2019 01:52:42 GMT

@evolfson wrote:
Yes, that text was recieved.

Great! Both of you should see it in your Available Funds within 72 hours.

Re: $25 Referral -- only got $2?

evolfson — Mon, 25 Mar 2019 02:02:04 GMT

So the $2 - refer a friend reward - will modify to $25 within 72 hours?

@Pizzaeh wrote:
@evolfson wrote:
Yes, that text was recieved.
Great! Both of you should see it in your Available Funds within 72 hours.

Re: $25 Referral -- only got $2?

Anonymous — Mon, 25 Mar 2019 02:05:04 GMT

@evolfson wrote:
So the $2 - refer a friend reward - will modify to $25 within 72 hours?

Edit: Oh I see. (helps if I look at the image 🙂 ). Yes. You have two referrals connected to your number. That's the 30 day referral reward.

~~While you might have 2 referrals to get the $2...you're probably looking at the $2 autopay reward that does arrive in your available funds upon initial activation.~~

The $25 credit will probably arrive over night.

Re: $25 Referral -- only got $2?

evolfson — Mon, 25 Mar 2019 02:06:08 GMT

@Anonymous wrote:
@evolfson wrote:
So the $2 - refer a friend reward - will modify to $25 within 72 hours?
Edit: Oh I see. (helps if I look at the image 🙂 ). Yes. You have two referrals connected to your number. That's the 30 day referral reward.
~~While you might have 2 referrals to get the $2...you're probably looking at the $2 autopay reward that does arrive in your available funds upon initial activation.~~
The $25 credit will probably arrive over night.

Thank you!

Re: $25 Referral -- only got $2?

jotsang — Mon, 25 Mar 2019 02:20:51 GMT

If you click on "My Reward' button, it will bring you to the Rewards screen and you should see it there once it is added to your account tomorrow.

Available funds in your account ($25)

Re: $25 Referral -- only got $2?

sunflowershine — Mon, 25 Mar 2019 02:21:21 GMT

@evolfson You may need to contact the Moderator for them to take a look into your account. Click on the envelop icon next to the noticification icon and send to "Moderator_Team".

Welcome to Public Mobile!

Re: $25 Referral -- only got $2?

will13am — Mon, 25 Mar 2019 02:22:14 GMT

@evolfson wrote:
So the $2 - refer a friend reward - will modify to $25 within 72 hours?

@Pizzaeh wrote:
@evolfson wrote:
Yes, that text was recieved.
Great! Both of you should see it in your Available Funds within 72 hours.

A lot has been spoken already, but this has not been mentioned and so I will poke my nose into the discussion. The $2 showing for refer a friend has not been paid out and will not be paid out until the renewal night. If you click on the reward link, click on the sideways triangle, you will get an expanded view of the "possible rewards". There will be a disclaimer that says "Actual amount may change based on account activity prior to your payment due date. " This is the explanation for the $2 not being paid out yet.

Re: $25 Referral -- only got $2?

krazykiwi — Mon, 25 Mar 2019 03:07:59 GMT

@evolfson wrote:
Hi, Im new here to public mobile!

I just signed up and was referred by my mom's account.

Each of us only got the $2 refer a friend bonus rather than the $25.

The account was created this morning.

Can someone please help with this issue?

Thanks!

Hi,

If this is a screenshot from your account and not your moms then this indicates that since you signed up this morning you have referred 2 different people (nothing to do with your mom or her referring you) to PM and you have signed up for autopay. $2 reward for autopay and $1 reward for each person you refer. With this being said you should receive (within 72 hours) $25 credit for being referred by your mom and $25 credit each for the 2 people you referred for a total of $75. Now these $25 credits ($75 in total) are credits and not rewards so it will not show up in the rewards section but will show up in your "Transaction History" has a "$25 referral credit" for your mom referring you and $25 each for the 2 referrals you have done.

If this is your moms screenshot or if hers looks the same then it tells me that she is signed up for autopay and she has referred 2 other people, one of which is probably you. Again the $25 credits will show in the "Transaction History" and not in the rewards section.

As @will13am mentioned, all rewards (in this case autopay and friend referral) will not be applied to your available funds until your plan comes up for renewal. at which time it will be applied to your account and then used for your renewal, reducing the total amount you will be debited for when your plan renews. The $25 credits will show up within 72 hrs and will be applied to your available funds for your to use at anytime. You can leave it to be applied to your plan renewal or you can use it to purchase an add-on.

With all that being said if you have not referred 2 other people (again nothing to do with your mom) since activating your own sim this morning then there is an issue and you should contact the MODs to sort it out. This issue may also be with your moms account if she has not referred 2 people.

EDIT: If noone has used your number to be referred to PM than the "Refer-a-Friend" should be $0.

To Contact the Moderators click this link and describe in detail your situation.

Re: $25 Referral -- only got $2?

computergeek541 — Mon, 25 Mar 2019 03:17:31 GMT

@krazykiwi wrote:
@evolfson wrote:
Hi, Im new here to public mobile!

I just signed up and was referred by my mom's account.

Each of us only got the $2 refer a friend bonus rather than the $25.

The account was created this morning.

Can someone please help with this issue?

Thanks!

EDIT: If noone has used your number to be referred to PM than the "Refer-a-Friend" should be $0.

I too am curious about $2 showing up in referral rewards for both accounts. As you arlready noticed, the new account should say $0, unless the new account has already been used to refer more new customers.