topic How to reach public mobile support in Get Support

How to reach public mobile support

Prakashb — Wed, 05 Jan 2022 11:58:49 GMT

Hi, my monthly data pay has been deducted from account but I’m not able to use the data after renewal since yesterday . Who can help sort this out , can someone connect me to help desk..this is annoying and disturbed to not getting the data despite paid for the services

Re: How to reach public mobile support

chrisbasm — Sun, 24 Mar 2019 22:56:52 GMT

Hi @Prakashb

You can click here to send a private message to the moderator team. Explain the situation. They should be able to get your data working again.

Re: How to reach public mobile support

ShawnC13 — Sun, 24 Mar 2019 22:57:36 GMT

@Prakashb wrote:
Hi, my monthly data pay has been deducted from account but I’m not able to use the data after renewal since yesterday . Who can help sort this out , can someone connect me to help desk..this is annoying and disturbed to not getting the data despite paid for the services

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 pm(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: How to reach public mobile support

Pizzaeh — Sun, 24 Mar 2019 23:00:17 GMT

@Prakashb wrote:
Hi, my monthly data pay has been deducted from account but I’m not able to use the data after renewal since yesterday . Who can help sort this out , can someone connect me to help desk..this is annoying and disturbed to not getting the data despite paid for the services

Hi @Prakashb, you can send a private message to the moderators by clicking the envelope in the top right of your monitor. In the Send To field, type Moderator_Team. Response time can be between several hours up to 48 hrs.

In the meantime, we (fellow customers just like you) may be able to help you figure things out. We'll need some further details.

When is your renewal date?

When you log into your self-serve account, what does the Account Status say?

What plan are you on?

Are you able to make/receive calls and/or text messages?

Re: How to reach public mobile support

mh1983 — Mon, 25 Mar 2019 00:12:45 GMT

Seems the same solution was already provided 3 times. 🙂