topic Wont text or call in Get Support

Wont text or call

Gjjms123 — Wed, 05 Jan 2022 11:58:46 GMT

Hi I made a payment and changed my plan and now I cant call or text please help!

Re: Wont text or call

Anonymous — Sun, 24 Mar 2019 21:18:18 GMT

@Gjjms123 wrote:
Hi I made a payment and changed my plan and now I cant call or text please help!

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Edit: I'll allow that this might not be a correct assessment 🙂

Re: Wont text or call

sandpublic — Sun, 24 Mar 2019 21:17:10 GMT

@Gjjms123 wrote:
Hi I made a payment and changed my plan and now I cant call or text please help!

When you login to your account does it show active?

Re: Wont text or call

Gjjms123 — Sun, 24 Mar 2019 21:34:05 GMT

Thank you so much it worked😊

Re: Wont text or call

Gjjms123 — Sun, 24 Mar 2019 21:50:08 GMT

Yes