topic Re: Picture messaging in Get Support

Picture messaging

RHemphill — Wed, 05 Jan 2022 11:58:43 GMT

Your $15 per month plan with unlimited picture text is not true. Two pictures used up 10mb.

Re: Picture messaging

ChuckYeah — Mon, 09 Sep 2019 23:10:39 GMT

This should not be true; however, I understand when you activate your data each time, 5MB comes out. I'm not sure of the terminology off hand but it's a handshake sort or thing.

Re: Picture messaging

Lar — Mon, 09 Sep 2019 23:11:31 GMT

I believe the online account shows the size of the mms message but does not deduct it from your data at the end.

Re: Picture messaging

RossN — Wed, 11 Sep 2019 19:50:19 GMT

@RHemphill hi you do not use data for mms picture messaging and yes as @ChuckYeah said everytime you turn on your data 5mb are used as a buffer and then returned afterward and its also possible a background app used some data if you toggle your airplane mode the 5.3 mb will be retuned to your total

Re: Picture messaging

ChuckYeah — Mon, 09 Sep 2019 23:14:52 GMT

Go into your self serve account and look at your data usage. You'll likely see two entries of 5mb when you toggled your data on to send the message, but the pictures will say 0.

Re: Picture messaging

geopublic — Mon, 09 Sep 2019 23:38:07 GMT

@RHemphill wrote:
Your $15 per month plan with unlimited picture text is not true. Two pictures used up 10mb.

@RHemphill If you have an iPhone then that's why. Open up a ticket with the moderator team and they will fix for you.

Re: Picture messaging

Luddite — Tue, 10 Sep 2019 01:15:22 GMT

@geopublic No moderator assistance is required. If the iPhone use iMessage to send the picture that would incur a valid data charge. If it goes out as MMS, there will be no data charge.

The 5Mb "quirk" has been reported many times. It occurs when a iPhone, at least, connects to a network. I see it when I travel as well.