topic Re: Submitted Ticket in Get Support

Submitted Ticket

JaneOH — Wed, 05 Jan 2022 11:58:41 GMT

I have waited over 50+ hours with no response. Is this usual?

Any chance moderators are based in NS where the power has been out due to Hurricane Dorian?

Re: Submitted Ticket

Jb456 — Mon, 09 Sep 2019 22:26:08 GMT

What did you submit a ticket for?

Moderator usually respond 24/48 hours however this past weekend there has been lots of systems errors. They are likely backed up.

Re: Submitted Ticket

computergeek541 — Mon, 09 Sep 2019 22:30:19 GMT

@JaneOH wrote:
I have waited over 50+ hours with no response. Is this usual?

Any chance moderators are based in NS where the power has been out due to Hurricane Dorian?

Sadly, of late, that wait time isn't abnornal. No, moderators are not based out of Nova Scotia.

Re: Submitted Ticket

ShawnC13 — Mon, 09 Sep 2019 22:45:20 GMT

@Jb456 wrote:
What did you submit a ticket for?

Moderator usually respond 24/48 hours however this past weekend there has been lots of systems errors. They are likely backed up.

@Jb456 sadly those times you posted would be a quick response we are looking anywhere from 2-5 days lately. This wait time is totally unacceptable and PM must do something about it

Re: Submitted Ticket

Karnbot13 — Mon, 09 Sep 2019 22:53:27 GMT

2 to 5 days? You're saying I may have to wait 2 more days to get my account issues resolved? (I'm at 3 now and trying to stay patient) I'll have to agree, 48 hours were always what I thought to be an absolute upper limit for a wait. I hope up to 5 days isn't the new normal. I haven't needed help very often but this is testing my patience, especially as Public isn't leading the class anymore

Re: Submitted Ticket

Lar — Mon, 09 Sep 2019 23:17:14 GMT

@Karnbot13 I agree, totally unacceptable to expect customers to wait 3 days for help.

Re: Submitted Ticket

JaneOH — Mon, 09 Sep 2019 23:28:03 GMT

I have had this service for several months now but for a bout 1 week all my incoming calls go immediatley to a busy signal.

Re: Submitted Ticket

Jb456 — Mon, 09 Sep 2019 23:34:40 GMT

Can you check your call settings maybe?

Maybe accidentally a setting was hit for incoming calls?

What phone do you have?

Example below of my phone options.

Re: Submitted Ticket

JaneOH — Mon, 09 Sep 2019 23:40:34 GMT

I have a pretty cheap phone called SKY Android 7. Have checked sttings several times.

Re: Submitted Ticket

JaneOH — Mon, 09 Sep 2019 23:42:12 GMT

I have a pretty cheap phone called SKY Android 7. Have checked sttings several times.

Re: Submitted Ticket

darlicious — Mon, 09 Sep 2019 23:45:20 GMT

Have you googled your phone model to see if there are issues regarding your problem or possible fixes?