topic Re: Add on for US in Get Support

Add on for US

Be5 — Wed, 05 Jan 2022 11:58:41 GMT

Purchased an add on for the Us but never did work, but got charged for it.

Re: Add on for US

RobertQc — Sun, 24 Mar 2019 21:09:26 GMT

@Be5 wrote:
Purchased an add on for the Us but never did work, but got charged for it.

Are you sure you actually purchased it? Which one did you buy, its a 2 step process and often you get charged "money goes into account" but you do not actually purchase the add-on. Check your account history to see.

Re: Add on for US

RobertQc — Sun, 24 Mar 2019 21:10:09 GMT

@Be5 wrote:
Purchased an add on for the Us but never did work, but got charged for it.

@Be5

If you really did both steps, U.S. Roaming Add-ons are enabled a soon as you buy them and automatically. With the US add-ons, you need to connect to the roaming partner networks (AT&T, T-Mobile) in order to use the service. The Public Mobile network is only available in Canada. All roaming usage involves being able to connect to a roaming partner's network. If data is purchased, roaming data needs to be enabled. Make sure you enable roaming on your phone. You need to make sure your phone has "ROAMING" settings turned to on.

In my experience when you click enable roaming on your phone, the phone gives you a warning. "ARE YOU ABSOLUTELY SURE YOU WANT TO DO THIS YOU MAY INCUR MASSIVE CHARGES." Pretty sure all phones have roaming disabled by default for this reason.

Re: Add on for US

Anonymous — Sun, 24 Mar 2019 21:10:00 GMT

@Be5 wrote:
Purchased an add on for the Us but never did work, but got charged for it.

Well...you purchased it...so it kinda makes sense that you would get charged for it. 🙂

I'm guessing you're back now?

I'm guessing you would like a refund?

Re: Add on for US

Be5 — Sun, 24 Mar 2019 21:21:14 GMT

I most certainly would it did not work at all in the US you can check for yourself and see that the phone never did work

Re: Add on for US

Be5 — Sun, 24 Mar 2019 21:23:47 GMT

It got charged to my credit card

Re: Add on for US

Be5 — Sun, 24 Mar 2019 21:24:43 GMT

I already did check

Re: Add on for US

ZfromVanC — Sun, 24 Mar 2019 21:29:06 GMT

@Be5 wrote:
I most certainly would it did not work at all in the US you can check for yourself and see that the phone never did work

Best to contact a moderator and they will be able to help you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add on for US

sandpublic — Sun, 24 Mar 2019 21:29:11 GMT

@Be5 wrote:
I most certainly would it did not work at all in the US you can check for yourself and see that the phone never did work

Did you have roaming turned on when you were in the US?

Re: Add on for US

Be5 — Sun, 24 Mar 2019 21:38:01 GMT

28.75 got charged to my credit card for services i could not even use.

Re: Add on for US

Be5 — Sun, 24 Mar 2019 21:38:50 GMT

yes i did

Re: Add on for US

Be5 — Sun, 24 Mar 2019 21:39:22 GMT

the moderator is useless.

Re: Add on for US

Be5 — Sun, 24 Mar 2019 21:40:49 GMT

they keep saying they dont understand my question its very simple i paid for a service in the US THAT DID NOT WORK

Re: Add on for US

sandpublic — Sun, 24 Mar 2019 22:13:49 GMT

@Be5 wrote:
they keep saying they dont understand my question its very simple i paid for a service in the US THAT DID NOT WORK

When you returned from the US did you have any difficulty with texting the first day?

Re: Add on for US

Be5 — Sun, 24 Mar 2019 22:18:55 GMT

I havent tried it since i got back

Re: Add on for US

Be5 — Sun, 24 Mar 2019 22:21:28 GMT

no problem with texing i just tried it

Re: Add on for US

Be5 — Sun, 24 Mar 2019 22:24:52 GMT

I wanted to make phone calls more than texing which i could not do. If i am going to have this much trouble with public mobile i will cancell my plan

Re: Add on for US

stonechucker — Sun, 24 Mar 2019 22:33:36 GMT

Have you checked your account to see if the funds are listed as available balance, or if payment history shows the addon(s) have been added?

As mentioned earlier, addons are a two step process. First step is adding funds, second step is to ‘repurchase’ the addon(s).

Re: Add on for US

Lieux — Sun, 24 Mar 2019 22:36:09 GMT

@Be5 a écrit :
28.75 got charged to my credit card for services i could not even use.

There is no add-on us roaming for this amount...even if with the taxes...

US Roaming6

For 10 Days

U.S. Talk, Text and Data Bundle

Unlimited Talk, International Text and 250MB Data for just $20 for 10 days.

$20

U.S. Talk and Text Bundle

Unlimited Talk and International Text for just $15 for 10 days.

$15

U.S. Talk Only

Unlimited Talk for just $8 for 10 days.

U.S. Text Only

Unlimited International Text for just $8 for 10 days.

U.S. Data Only

250MB Data for $10, 500MB Data for $15 and 1GB Data for $20 for 10 days.

From $10

Re: Add on for US

Be5 — Sun, 24 Mar 2019 22:43:05 GMT

so why did i get charged on my credit card for 5.75 and 23.00