topic Re: How do I set up data/APN on my smartphone? in Get Support

Re: How do I set up data/APN on my smartphone?

maximedulude — Tue, 04 Jan 2022 17:50:33 GMT

I have a phone called Ulefone Paris that in theory should work on your network but it doesnt... When I put my SIM card in it, it sees it as a Telus phone but when I click on Telus 4G it says : Not able to connect at this time, try again later..... and nothing....

Re: How do I set up data/APN on my smartphone?

Kalla_A — Sat, 27 Feb 2016 14:29:40 GMT

Hello @maximedulude,

Have you checked your phone's IMEI? It will be able to tell you whether your phone can work on the frequency of the Public Mobile network. Your phone should also be unlocked.

Follow these steps:

1) Dial *#06# on your phone. A 15-digits number should appear.

2) Go to imei.info and enter this number.

3) Look for the HSPA/3G sections: if the frequencies 850/1900 Mhz appear then that means your phone is indeed functional. If not... We'll have to look at other possibilities.

Take a look at this screenshot, it'll show you what to look for.

Keep me updated!

Thanks,

Kalla

Re: How do I set up data/APN on my smartphone?

Martin — Sat, 27 Feb 2016 14:38:56 GMT

Hello,

I regret to inform you that, according to www.willmyphonework.net, the Ulephone Paris is NOT compatible with PM's network.

FYI.

Re: How do I set up data/APN on my smartphone?

Martin — Sat, 27 Feb 2016 16:00:11 GMT

Hello,

I did further research in order to explain to you the reason that your phone is incompatible.

Your phone supports 850 MHz and 1900 MHz on a 2G network. Those frequencies are required by PM's network, but the network is 3G, not 2G.

2100 MHz is supported by your phone, but 1700 MHz, which is also necessary, is not.

FYI.

Re: How do I set up data/APN on my smartphone?

DK — Sat, 27 Feb 2016 16:51:40 GMT

To add to what @Martin has said, your phone is only compatible with Rogers/Fido network and there subsidiary carriers such as chatr, speak out, petro canada mobility, zoomer and cityfone networks.

Re: How do I set up data/APN on my smartphone?

Martin — Sat, 27 Feb 2016 16:55:07 GMT

Hi @DK,

You didn't throw me under the bus! WOW!

LOL.

Re: How do I set up data/APN on my smartphone?

7789849803 — Sat, 27 Feb 2016 18:09:41 GMT

@Martin You weren't thrown under the bus. @DK only added to what you said.

Re: How do I set up data/APN on my smartphone?

Martin — Sat, 27 Feb 2016 18:13:17 GMT

Hi 778,

My being thrown under the bus by @DK is an in-joke.

FYI.

Re: How do I set up data/APN on my smartphone?

7789849803 — Sat, 27 Feb 2016 20:07:55 GMT

Sorry!

signed,

Mr Outsider

Re: How do I set up data/APN on my smartphone?

Martin — Sat, 27 Feb 2016 20:12:10 GMT

Hi 778,

It's OK; you're forgiven!

Me

Re: How do I set up data/APN on my smartphone?

DK — Sun, 28 Feb 2016 06:30:46 GMT

@Martin

Lol...

Re: How do I set up data/APN on my smartphone?

Martin — Sun, 28 Feb 2016 06:56:31 GMT

Hi @DK,

It's about time you replied!

778 took my post seriously, and was trying to mediate what he didn't realize was an in-joke. In his defence, he lives in Raincouver, and quite possibly the precipitation is getting the better of his faculties.

Food for thought!

Re: How do I set up data/APN on my smartphone?

7789849803 — Sun, 28 Feb 2016 07:02:47 GMT

@Martin You have just given me a powerful weapon to explain my infelicities: the rain! 🙂