topic Re: Activation - only outgoing calls working in Get Support

Activation - only outgoing calls working

Miks2001 — Wed, 05 Jan 2022 11:58:29 GMT

I activated my account yesterday and ported my number but cannot send/receive text and cant receive calls. And after a couple of hours I received a text from public mobile "We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form."

I have tried to go back and re-activate the sim but it says sim not available? Pls help...

Re: Activation - only outgoing calls working

Jb456 — Mon, 09 Sep 2019 18:34:40 GMT

Contact moderators

Re: Activation - only outgoing calls working

dabr — Mon, 09 Sep 2019 18:35:17 GMT

@Miks2001 wrote:
I activated my account yesterday and ported my number but cannot send/receive text and cant receive calls. And after a couple of hours I received a text from public mobile "We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form."
I have tried to go back and re-activate the sim but it says sim not available? Pls help...

You'll need to send a message to moderators, click on the ? bubble bottom right of your screen to submit a ticket.

Re: Activation - only outgoing calls working

Miks2001 — Mon, 09 Sep 2019 18:36:15 GMT

Thanks will do.

Re: Activation - only outgoing calls working

Miks2001 — Mon, 09 Sep 2019 18:40:15 GMT

I have send a message to the mods but how I get a ticket? Thanks

Re: Activation - only outgoing calls working

GinYVR — Mon, 09 Sep 2019 18:43:47 GMT

@Miks2001To submit the ticket you have to use the SIMon bot by clicking on the lower right hand corner of the page. Type in your issue, once SIMon had replied and you tell him more information type in "submit ticket" then SIMon will create a ticket based on your conversation with it.

Re: Activation - only outgoing calls working

dabr — Mon, 09 Sep 2019 18:43:48 GMT

@Miks2001 wrote:
I have send a message to the mods but how I get a ticket? Thanks

Did you get a number when you sumitted your message? I haven't used the chatbot yet but I believe you should have been issued a number for reference.

Re: Activation - only outgoing calls working

Miks2001 — Mon, 09 Sep 2019 18:45:01 GMT

No numbet yet... but will try again. Thanks

Re: Activation - only outgoing calls working

Jb456 — Mon, 09 Sep 2019 18:49:51 GMT

I just tested SIMon for first time..after going through the steps last page gave me ticket number..did you get something like this??

Don't know if you get a confirmation via email to. I checked nothing in email but maybe one does get sent and it's just delayed.

But here is what I got after submitting a test via SIMon

Re: Activation - only outgoing calls working

dabr — Mon, 09 Sep 2019 18:50:45 GMT

@Jb456 wrote:
I just tested SIMon for first time..after going through the steps last page gave me ticket number..did you get something like this??

Don't know if you get a confirmation via email to. I checked nothing in email but maybe one does get sent and it's just delayed.

But here is what I got after submitting a test via SIMon

@Jb456 Good test!

Re: Activation - only outgoing calls working

Miks2001 — Mon, 09 Sep 2019 18:57:34 GMT

Thanks guys ...was able to get a ticket.

Re: Activation - only outgoing calls working

dabr — Mon, 09 Sep 2019 19:00:46 GMT

@Miks2001 wrote:
Thanks guys ...was able to get a ticket.

Unfortunately, now comes the waiting game. Good luck.

Actually, I should qualify that from personal experience, most of the time the response and resolution period has been in matters of hours.

Re: Activation - only outgoing calls working

Miks2001 — Mon, 09 Sep 2019 19:00:27 GMT

Thanks... I must say did'nt expect this kind of a response... really quick and helpful thanks again guys.

Re: Activation - only outgoing calls working

Luddite — Thu, 19 Sep 2019 15:15:37 GMT

@dabr wrote:
@Miks2001 wrote:
Thanks guys ...was able to get a ticket.
Unfortunately, now comes the waiting game. Good luck.

Actually, I should qualify that from personal experience, most of the time the response and resolution period has been in matters of hours.

Based on my experience and observing the Community last few weeks response time is 2 - 5 days, so engage a backup plan. Mine is using fongo.com over wifi.

Try your old SIM it should still be working. Be sure to keep your old account active; it will close automatically when the transfer finishes.

I continue to find my advice here remains the least risky approach transferring a number. Of course I am biased.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014#M20827

Re: Activation - only outgoing calls working

dabr — Mon, 09 Sep 2019 19:25:34 GMT

@Luddite wrote:
@dabr wrote:
@Miks2001 wrote:
Thanks guys ...was able to get a ticket.
Unfortunately, now comes the waiting game. Good luck.

Actually, I should qualify that from personal experience, most of the time the response and resolution period has been in matters of hours.
Based on my experience and observing the Community last few weeks response time is 2 - 5 days, so engage a backup plan. Mine is using fongo.com over wifi.

Try your old SIM it should still be working. Be sure to keep your old account active; it will close automatically when the transfer finishes.

I continue to find my advice here remains the least risky approach transferrinmg a number. Of course I am biased.
https://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014#M20827

It does seem SIMbot hasn't actually improved the waiting times from contacting moderators via the regualr method. That is kind of disappointing, but hopefully just a temporary roll out glitch.

Re: Activation - only outgoing calls working

Luddite — Mon, 09 Sep 2019 19:43:29 GMT

@dabr wrote:
It does seem SIMbot hasn't actually improved the waiting times from contacting moderators via the regualr method. That is kind of disappointing, but hopefully just a temporary roll out glitch.

I'm hopeful but wary.