topic Re: Can't Connect to Data in Get Support

Can't Connect to Data

Winning247 — Wed, 05 Jan 2022 11:58:09 GMT

Hi there,

My mom and uncle just signed up for public mobile's promo this weekend at Walmart. They both have the $25/1 GB plan and their accounts are active.

However, for some reason they can only make and receive calls but can’t connect to data. Their data doesn’t seem to work.

Any ideas what’s going on?

Re: Can't Connect to Data

Anonymous — Mon, 09 Sep 2019 15:19:30 GMT

@Winning247 wrote:
Hi there,

My mom and uncle just signed up for public mobile's promo this weekend at Walmart. They both have the $25/1 GB plan and their accounts are active.

However, for some reason they can only make and receive calls but can’t connect to data. Their data doesn’t seem to work.

Any ideas what’s going on?

Check compatibility. Data mode on.

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: Can't Connect to Data

mh1983 — Mon, 09 Sep 2019 15:20:14 GMT

That plan shows up on their self serve account?

What type of phone is it? Is it new or was it used on another service before? If it's a phone they brought over, they may have to reset the network settings.

Re: Can't Connect to Data

Jb456 — Mon, 09 Sep 2019 15:20:41 GMT

Check APN settings on the phone..

They should be as followed.

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: Can't Connect to Data

mimmo — Mon, 09 Sep 2019 15:23:14 GMT

@Winning247 some phones namly lg require a network settings reset, some apple require a carrier update.

Re: Can't Connect to Data

Winning247 — Mon, 09 Sep 2019 15:25:37 GMT

Thanks for the replies.

They both came over from Rogers.

My mom’s phone is an LG G2 and my uncle’s phone is Huawei.

How exactly do we check/reset the APN and network settings on the phone?

Re: Can't Connect to Data

Jb456 — Mon, 09 Sep 2019 15:32:48 GMT

To check apn

LG2 says

Tap System settings.
Scroll down to 'Connectivity,' and then tap Tethering & Networks.
Scroll down to 'Network ,' and then tap Mobile Networks.
Tap Access point names.

For the Huawei..I don't know if all are same but here's mine on a P20

Settings

Wireless & networks

Mobile networks

Access point names (APNs)

Re: Can't Connect to Data

popping — Mon, 09 Sep 2019 15:35:09 GMT

@Winning247 wrote:
Thanks for the replies.

They both came over from Rogers.

My mom’s phone is an LG G2 and my uncle’s phone is Huawei.

How exactly do we check/reset the APN and network settings on the phone?

For the LG phone, do a network reset after changing provider before data working again.

- enable data

- network reset

- restart phone and let PM SIM to setup the APN. If not set, you need to go setting to configure APN manually.

Do the simple thing first for the Huawei phone. Enable data and restart phone.

Re: Can't Connect to Data

TheGx — Mon, 09 Sep 2019 15:43:08 GMT

Also, you can try power off then power on your phone, it helped another guy get his data working again - you can read about it in his post below:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Data-Service-Stopped/m-p/413553

Re: Can't Connect to Data

Winning247 — Mon, 09 Sep 2019 15:45:45 GMT

Ok thank you! I will give it a try and let you know if it works.

Re: Can't Connect to Data

Winning247 — Tue, 10 Sep 2019 16:13:07 GMT

A quick update:

My mom went back to Walmart and they were able to fix her phone’s network settings, so she can access data now.

However, it turns out my uncle actually has an iPhone and not a Huawei. Unfortunately, the Walmart rep wasn’t able to get his phone’s network’s setting to work so he still can’t connect to data. She suggested that he try going to the iPhone store to see if they can fix it.

Has anyone else had issues with using iPhone on public mobile’s network? Or are the network settings feature different?

As mentioned, he can make and receive calls but can’t access data. The phone is unlocked but he was with Rogers before switching over to Public.

Re: Can't Connect to Data

Jb456 — Tue, 10 Sep 2019 16:22:36 GMT

Try connecting iPhone to iTunes..see if it pushes any updates to phone

Re: Can't Connect to Data

CalgaryBen — Tue, 10 Sep 2019 16:23:59 GMT

@Winning247 wrote:
However, it turns out my uncle actually has an iPhone and not a Huawei.
Has anyone else had issues with using iPhone on public mobile’s network? Or are the network settings feature different?

Which iPhone? Everything you need to know about getting data working on an iPhone should be covered in this thread: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118

Re: Can't Connect to Data

srlawren — Tue, 10 Sep 2019 16:43:13 GMT

@CalgaryBen wrote:
@Winning247 wrote:
However, it turns out my uncle actually has an iPhone and not a Huawei.
Has anyone else had issues with using iPhone on public mobile’s network? Or are the network settings feature different?
Which iPhone? Everything you need to know about getting data working on an iPhone should be covered in this thread: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118

The Public Mobile iPhone Connectivity Bible(tm), courtesy of @CalgaryBen 🙂

Re: Can't Connect to Data

CalgaryBen — Tue, 10 Sep 2019 17:09:15 GMT

@srlawren wrote:
The Public Mobile iPhone Connectivity Bible(tm), courtesy of @CalgaryBen 🙂

It was my attempt at "planned obsolescence" for myself. Seems about 80-90% of the iPhone questions here related to data connectivity!

Re: Can't Connect to Data

Winning247 — Wed, 11 Sep 2019 02:13:03 GMT

Apparently, my uncle was able to get his phone settings to work and can connect to data now. Thanks for all the replies!