topic How to remove the auto-top-up setting in Get Support

How to remove the auto-top-up setting

kathyliu806 — Wed, 05 Jan 2022 11:57:52 GMT

I lost my phone today and I know I can not find it. I have been trying to remove the auto-top-up setting in my account but the credit card removal button never worked.

Re: How to remove the auto-top-up setting

Jb456 — Mon, 09 Sep 2019 04:27:12 GMT

Log into your self serve account.

Click payment tab.

Click manage autopay

Then click remove autopay

Re: How to remove the auto-top-up setting

Dogbert — Mon, 09 Sep 2019 08:49:26 GMT

@kathyliu806 wrote:
I lost my phone today and I know I can not find it. I have been trying to remove the auto-top-up setting in my account but the credit card removal button never worked.

I would also recommend:

- suspending your service

- change your email passwords & any passwords you may have stored on your phone

- you can also use the online tools provided by the manufacture to remotely wipe/lock your phone

Re: How to remove the auto-top-up setting

will13am — Mon, 09 Sep 2019 13:14:13 GMT

@kathyliu806, in addition to removing auto payment, you should declare that the phone has been lost in the account so that the service is disabled. In fact, you could do that in lieu of removing autopay and have identical outcome. Once you get a replacement SIM card and phone, simply go into the account, change SIM card and declare phone found to restart the service.