topic Re: Credit card charged twice in Get Support

Credit card charged twice

richardsoul84 — Wed, 05 Jan 2022 11:57:43 GMT

My credit card was double charged for my monthly bill. Who can I talk to to get my refund?

Re: Credit card charged twice

Anonymous — Fri, 22 Mar 2019 22:38:18 GMT

@richardsoul84 wrote:
My credit card was double charged for my monthly bill. Who can I talk to to get my refund?

Send ONE (1) private message to the moderators here and you'll get a reply with a form back to fill out identifying information.

Depending on your notification settings, you would get an email notifying you of this reply. Don't reply to the email. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Then after the verification hopefully they will get back to you as soon as they can between M-F 8am-00 (ET) and Sat-Sun 8am-10pm (ET). But it could be up to a couple days.@Moderator_Team

Re: Credit card charged twice

Lieux — Fri, 22 Mar 2019 22:39:57 GMT

@richardsoul84 wrote:
My credit card was double charged for my monthly bill. Who can I talk to to get my refund?

You need to reach the moderator in a private message https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem. Waiting time is few hours to 2 days. Be patient.

Re: Credit card charged twice

sandpublic — Fri, 22 Mar 2019 22:49:12 GMT

@richardsoul84 wrote:
My credit card was double charged for my monthly bill. Who can I talk to to get my refund?

If you had a legacy plan there seems to be an issue with plans not changing, you should contact a moderator, you can send them a private message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Note: It appears that this problem is being reported by many customers so it might take longer than usual for a moderator to get back to you. Please be patient.