topic Re: Paid twice in Get Support

Paid twice

Jj11 — Wed, 05 Jan 2022 11:57:37 GMT

How can I get in contact with someone regarding my account it’s absolutely ridiculous

Re: Paid twice

Pizzaeh — Fri, 22 Mar 2019 19:37:39 GMT

@Jj11 wrote:
How can I get in contact with someone regarding my account it’s absolutely ridiculous

You can send a private message to the moderators by clicking the envelope icon at the top right of your screen. In the Send To, type 'Moderator_Team'. Response time is a few hours, to 2 days.

In the meantime, would you be able to explain what happened? Maybe we can figure out what the issue is.

Re: Paid twice

missorange — Fri, 22 Mar 2019 19:46:18 GMT

you can post a screenshot your payment history here and hide your personal information. or you need to be patient to wait for the response from MOD.

Re: Paid twice

sandpublic — Fri, 22 Mar 2019 19:47:34 GMT

@Jj11 wrote:
How can I get in contact with someone regarding my account it’s absolutely ridiculous

If you had a legacy plan there seems to be an issue with plans not changing, you should contact a moderator, you can send them a private message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Note: It appears that this problem is being reported by many customers so it might take longer than usual for a moderator to get back to you. Please be patient.