topic about payment in Get Support

about payment

sarojkarn50 — Wed, 05 Jan 2022 11:57:22 GMT

even i changed my plan why public mobile take 2 times payment from my autopay account? they cut 22.05 cad on 16th march and 23.10 cad and 26.25 cad on 18th of march. i changed my wife's plan also and her autopay is also from my account. why 3 payments then?

Re: about payment

TheGx — Fri, 22 Mar 2019 17:47:00 GMT

You should send private message to moderator team, press this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They can help you, just wait for them to reply you, it could take up to 2 days to get reply or faster.

Re: about payment

Jackhyf63 — Fri, 22 Mar 2019 22:51:09 GMT

@sarojkarn50 If you do an immediate plan change, everything you paid prior is lost.

Re: about payment

sandpublic — Fri, 22 Mar 2019 22:56:43 GMT

@sarojkarn50 wrote:
even i changed my plan why public mobile take 2 times payment from my autopay account? they cut 22.05 cad on 16th march and 23.10 cad and 26.25 cad on 18th of march. i changed my wife's plan also and her autopay is also from my account. why 3 payments then?

If you make a plan change you MUST pick for the plan change to take place on the next renewal date. If you don't whatever you paid previously will get lost.