topic Service suspended in Get Support

Service suspended

rosemariespence — Wed, 05 Jan 2022 11:57:17 GMT

WHY IS MY SERVICE SUSPENDED. I PAID FOR MY PHONE ALREADY AND IT HAS NOT BEEN APPLIED TO MY ACCOUNT!!!!!!!!!!!!!!!!!! THIS COMPANY IS A JOKE!!!!!!!!!!! THERE IS NO ONE TO TALK TO!!!!!!!!!!!!!!

Re: Service suspended

Rkumar — Fri, 22 Mar 2019 16:56:19 GMT

Can anybody help to get my problem fixed because my account shows suspended even I made payment two days ago. For 2 days it had been working fine.

Re: Service suspended

sandpublic — Fri, 22 Mar 2019 16:56:59 GMT

@Rkumar wrote:
Can anybody help to get my problem fixed because my account shows suspended even I made payment two days ago. For 2 days it had been working fine.

If you had a legacy plan there seems to be an issue with plans not changing, you should contact a moderator, you can send them a private message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Note: It appears that this problem is being reported by many customers so it might take longer than usual for a moderator to get back to you. Please be patient.