topic Re: Autopay early in Get Support

Autopay early

Jacq903 — Wed, 05 Jan 2022 11:57:12 GMT

Okay so I paid early than the autopay, now it is saying I owe next months on the 27th please help. I need to know if I am caught up or whats going on.

Re: Autopay early

stonechucker — Fri, 22 Mar 2019 16:30:47 GMT

@Jacq903, can you post a screenshot of your Overview and Payment History screens? Remove any personal info, and we can try to figure it out with you.

Re: Autopay early

hairbag1 — Fri, 22 Mar 2019 16:32:36 GMT

@Jacq903 wrote:
Okay so I paid early than the autopay, now it is saying I owe next months on the 27th please help. I need to know if I am caught up or whats going on.

Log into My Account. Do you have moneys in "Available Funds" ? Next renew date will take those funds.

Re: Autopay early

Anonymous — Fri, 22 Mar 2019 16:33:00 GMT

@Jacq903 wrote:
Okay so I paid early than the autopay, now it is saying I owe next months on the 27th please help. I need to know if I am caught up or whats going on.

Is the 27th your "normal" renewal day?

If you show sufficient balance in your Available Funds then you're fine and it'll renew on your renewal date. If not sufficient then it'll show how much more to get there.

Re: Autopay early

Jacq903 — Fri, 22 Mar 2019 16:43:41 GMT

Re: Autopay early

Jacq903 — Fri, 22 Mar 2019 16:44:03 GMT

That was the only thing I can think of.

Re: Autopay early

Jacq903 — Fri, 22 Mar 2019 16:45:45 GMT

Also I had a credit of 22 which is why it was only 25.

Re: Autopay early

stonechucker — Fri, 22 Mar 2019 16:47:41 GMT

Can you show the last 60 days, instead of the 7? Need to see a bit more history if it exists.

Re: Autopay early

Jacq903 — Fri, 22 Mar 2019 16:49:29 GMT

I am a brand new client this is my first month on public mobile.

Re: Autopay early

asadafa — Fri, 22 Mar 2019 16:51:43 GMT

You should be set - there's no need to worry.

I'm assuming your plan costs $47.

You had a credit of $22 but you were still missing $25 which is why PM charged your credit card.

Your payment date is on March 27th, which is when Public Mobile will take the ($47) funds out of your account.

Re: Autopay early

Jacq903 — Fri, 22 Mar 2019 16:53:11 GMT

Thats the thing is I paid today for this month and now I am worried they are going to take next months? How would I avoid that??

Re: Autopay early

Jacq903 — Fri, 22 Mar 2019 16:53:36 GMT

Thank you so much

Re: Autopay early

Metal1967 — Fri, 22 Mar 2019 16:54:08 GMT

@Jacq903

Seems ok...you added 25...have a balance of 47...then your next renewal will be deducted from the 47$...on the27th..

Re: Autopay early

stonechucker — Fri, 22 Mar 2019 16:56:24 GMT

@Jacq903, was your sign up date Feb 25th? If yes, then you're all set to go, you've got the available fund to make payment on the 27 (30 days later from Feb 25).

Re: Autopay early

asadafa — Fri, 22 Mar 2019 16:56:33 GMT

No, next month's payment would be taken/charged on Apr 27 🙂

The $25 charge + $22 credit would be taken on Mar 27 for this month's service

Hope that helps!

Re: Autopay early

Jacq903 — Fri, 22 Mar 2019 16:59:42 GMT

I think I get what your saying and maybe. It jsut seems like I paid early I have 47 which is my normal month but because I am new client I had 22 dollar credit for this month which would make it out to 25 for this month which I paid today forgetting I had autopay set up and that I should have waited for the 27th now it is saying I owe 47 and that will be taken out on the 27th for this month? Maybe I am missing something could I take off autopay for this month?? Then it will be okay??

Re: Autopay early

stonechucker — Fri, 22 Mar 2019 17:00:36 GMT

@asadafa, @asadafa,

To clarify, you pay before you get the service. So, on signup, you to start your account, 30 or 90 days later (or early if you wish) you pay for the next 30 or 90 days.

If the start date was Feb 25, all looks right, and the $47 dollars will be used for Mar 27 to April 26.

Re: Autopay early

Jacq903 — Fri, 22 Mar 2019 17:01:19 GMT

Thats what I thought but I paid early forgetting I had autopay on and it didn’t seem to set the thing back but now saying it is 47 due on the 27th.

Re: Autopay early

Metal1967 — Fri, 22 Mar 2019 17:01:53 GMT

@Jacq903 wrote:
I think I get what your saying and maybe. It jsut seems like I paid early I have 47 which is my normal month but because I am new client I had 22 dollar credit for this month which would make it out to 25 for this month which I paid today forgetting I had autopay set up and that I should have waited for the 27th now it is saying I owe 47 and that will be taken out on the 27th for this month? Maybe I am missing something could I take off autopay for this month?? Then it will be okay??

@Jacq903

You haveenough availble funds..it will take those..not from your CC..autopay is fine to leave active..

Re: Autopay early

stonechucker — Fri, 22 Mar 2019 17:02:23 GMT

It says you owe $0.00, but have $47 ready for your next payment.

Please show the 30 or 60 day payment history to confirm. 7 days is not enough to prove it.