topic Re: help in Get Support

help

sharron_57 — Wed, 05 Jan 2022 11:57:05 GMT

please help i bought a 3 10 dollor phone cards and put them on my phone and i have a 12 dollor credit so that should be 42 dollors and my bill is only 33 i was using my phone yesterday and last night and now it is not working and when i go on my account it says i owe 21 dollors

Re: help

sandpublic — Fri, 22 Mar 2019 16:18:15 GMT

@sharron_57 wrote:
please help i bought a 3 10 dollor phone cards and put them on my phone and i have a 12 dollor credit so that should be 42 dollors and my bill is only 33 i was using my phone yesterday and last night and now it is not working and when i go on my account it says i owe 21 dollors

If you had a legacy plan there seems to be an issue with plans not changing, you should contact a moderator, you can send them a private message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Note: It appears that this problem is being reported by many customers so it might take longer than usual for a moderator to get back to you. Please be patient.

Re: help

sharron_57 — Fri, 22 Mar 2019 16:34:28 GMT

sent them a message