topic Re: Cannot make call in Get Support

Cannot make call

zhanghao_1st — Wed, 05 Jan 2022 11:57:05 GMT

Try to call a local number which has been called successfully many times. The automatic voice says I don’t have a long distance plan.

Cannot make call

zhanghao_1st — Sun, 08 Sep 2019 18:16:20 GMT

Try to call local numbers which had been called successfully many times. The automatic voice says I don’t have a long distance plan.

Then tried to use other phone to call myself, then gotten transferred to a voicemail automatically.

Re: Cannot make call

ShawnC13 — Sun, 08 Sep 2019 18:16:24 GMT

@zhanghao_1st wrote:
Try to call a local number which has been called successfully many times. The automatic voice says I don’t have a long distance plan.

Is it just that number? Can you make other outgoing calls? What if you dial 1 first will the call go through?

Re: Cannot make call

hobbit12 — Sun, 08 Sep 2019 18:20:07 GMT

Hello, just adding on to the reply above. Message the moderator as mentioned, but don't expect a super speedy reply. There seems to be a lot of people with your problem. There are also many community posts related to your issue, so I would check out those and try the suggested solutions.

Re: Cannot make call

ShawnC13 — Sun, 08 Sep 2019 18:20:13 GMT

@zhanghao_1st wrote:
Try to call local numbers which had been called successfully many times. The automatic voice says I don’t have a long distance plan.

Then tried to use other phone to call myself, then gotten transferred to a voicemail automatically.

What plan are you on? If limited minutes have you used them all up. If on unlimited calling is it near your renewal date? Can you see the status of your account in the self serve area

Re: Cannot make call

geopublic — Sun, 08 Sep 2019 18:22:07 GMT

@zhanghao_1st wrote:
Try to call a local number which has been called successfully many times. The automatic voice says I don’t have a long distance plan.

@zhanghao_1st What happens when you dial 611? Is you account acctive? What plan are you on?

Re: Cannot make call

zhanghao_1st — Sun, 08 Sep 2019 18:31:08 GMT

Hi,

Thank you for asking. I’m on 30-day plan. I called 612. It just told me my next AutoPay date and account balance.

Re: Cannot make call

geopublic — Sun, 08 Sep 2019 18:34:51 GMT

@zhanghao_1st wrote:
Hi,

Thank you for asking. I’m on 30-day plan. I called 612. It just told me my next AutoPay date and account balance.

@zhanghao_1st If you are on a limited calling plan ($10 or old $15 plan) then it is possible that you ran out of minutes. To check access your selfserve account online and check to see if your minutes counter is displaying on the first page. If not, best to purchase a 500 minute add-on for $5.00 to get back up and running.

Re: Cannot make call

zhanghao_1st — Sun, 08 Sep 2019 19:58:53 GMT

Yes! I checked my account and found I had ran out of minutes. I purchased the add-on and that solved the problem. Thanks a lot!

Re: Cannot make call

cathyhansen — Sun, 08 Sep 2019 22:14:17 GMT

what did you do to fix the problem?

Re: Cannot make call

cathyhansen — Sun, 08 Sep 2019 22:17:11 GMT

how do i get help to fix this problem? I have tried every conceivable combination to get it to work... I even put another 25 dollars on the plan and still no service

Re: Cannot make call

cathyhansen — Sun, 08 Sep 2019 22:19:55 GMT

how do i message the moderator?

Re: Cannot make call

Jb456 — Sun, 08 Sep 2019 22:20:27 GMT

@cathyhansen wrote:
how do i get help to fix this problem? I have tried every conceivable combination to get it to work... I even put another 25 dollars on the plan and still no service

How about answering a few questions.

What phone do you have?

Does anything work?

Calling out and in?

Text out and in?

Data?

What steps have you tried on your own?

Rebooting phone?

Resetting network settings?

Removing sim card and reinserting?

When you log into self serve account what does the status say?

Does it give you a payment due date of 1969??? This has been an issue since yesterday.

Is there a balance still in your account?