topic Monthly payment in Get Support

Monthly payment

Mzlovey — Wed, 05 Jan 2022 11:57:04 GMT

I just made a payment on the 17th!! Now my account is inactive!!

What happened??

Re: Monthly payment

Lieux — Fri, 22 Mar 2019 15:58:06 GMT

@Mzlovey a écrit :
I just made a payment on the 17th!! Now my account is inactive!!
What happened??

If you are a legacy customer there is something not ok today...write a message to the moderator and explain what happened..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 :smileyfrustrated:

Re: Monthly payment

duffer900 — Fri, 22 Mar 2019 15:59:28 GMT

Seems to be something up with Legacy customers.

Contact the Mods here for assistance

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Note** they are busy with the current issues

Re: Monthly payment

Mollster — Fri, 22 Mar 2019 16:00:25 GMT

See if they double charged you too. I was on a Legacy plan and yesterday my service was expired. So I selected a new plan and payed for it. They took the money. By the afternoon they charged me again but for a higher price. So I was charged $25 and then $48. This morning my account is expired again and says I owe them more money and all my services are not working. I have already sent a PM to the moderator. But looks like it might be a wait. We all have similar issues. This is bull**bleep**