topic Re: Charged Twice! See attachment in Get Support

Charged Twice! See attachment

mgill27 — Wed, 05 Jan 2022 11:56:58 GMT

I’ve been charged twice this month! I just upgraded to the $25 Canada wide, unlimited text message and data, but I’ve been charged $50. Please could a moderator look into this for me.

Re: Charged Twice! See attachment

sandpublic — Fri, 22 Mar 2019 15:19:40 GMT

@mgill27 wrote:
I’ve been charged twice this month! I just upgraded to the $25 Canada wide, unlimited text message and data, but I’ve been charged $50. Please could a moderator look into this for me.

Please send a message to the @CS_Agent by clicking on the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Re: Charged Twice! See attachment

Lieux — Fri, 22 Mar 2019 15:25:32 GMT

@mgill27 a écrit :
I’ve been charged twice this month! I just upgraded to the $25 Canada wide, unlimited text message and data, but I’ve been charged $50. Please could a moderator look into this for me.

Did you change your plan BEFORE your renewal date? If it's your case your payment it's ok. The last plan is paid and cancelled and the new one paid for the next 30 days.

Re: Charged Twice! See attachment

mgill27 — Fri, 22 Mar 2019 16:10:35 GMT

No. I selected change on renewal date, which is today. Hence, it should’ve charged me only once for the next month.