topic Nothing outgoing in Get Support

Nothing outgoing

burnr142 — Wed, 05 Jan 2022 11:56:56 GMT

Unable to make calls or texts. I'm not able to send any texts or make calls. I can receive texts though. I have purchased the $15 special plan which includes 100 Canadawide talk

Unlimited internation text picture and video.

Why can't I make calls or texts???

Re: Nothing outgoing

Anonymous — Fri, 22 Mar 2019 15:10:21 GMT

@burnr142 wrote:
Unable to make calls or texts. I'm not able to send any texts or make calls. I can receive texts though. I have purchased the $15 special plan which includes 100 Canadawide talk
Unlimited internation text picture and video.

Why can't I make calls or texts???

@burnr142

When did you get the plan?

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Nothing outgoing

burnr142 — Fri, 22 Mar 2019 17:21:58 GMT

It's working!! Seems to have been a serious glitch in the matrix. Have a great weekend!

Re: Nothing outgoing

Anonymous — Fri, 22 Mar 2019 17:24:36 GMT

@burnr142 wrote:
It's working!! Seems to have been a serious glitch in the matrix. Have a great weekend!

Great. Did you do anything? Or did it just start working?