topic Paid twice... in Get Support

Paid twice...

Reginal — Wed, 05 Jan 2022 11:56:54 GMT

Yesterday my account dues were paid by voucher , get up this morning and I find out I have no service. I tried to re-enter the same numbers from yesterday...no good, already been used by me yesterday...I had too go out and pay for another voucher...ripped off I guess...need help to be able to get ahold of Public Mobile , anyone have a phone number for them...?

Re: Paid twice...

sandpublic — Fri, 22 Mar 2019 15:06:12 GMT

@Reginal wrote:
Yesterday my account dues were paid by voucher , get up this morning and I find out I have no service. I tried to re-enter the same numbers from yesterday...no good, already been used by me yesterday...I had too go out and pay for another voucher...ripped off I guess...need help to be able to get ahold of Public Mobile , anyone have a phone number for them...?

If you had a legacy plan there seems to be an issue with plans not changing, you should contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Paid twice...

Anonymous — Fri, 22 Mar 2019 15:07:59 GMT

@Reginal wrote:
Yesterday my account dues were paid by voucher , get up this morning and I find out I have no service. I tried to re-enter the same numbers from yesterday...no good, already been used by me yesterday...I had too go out and pay for another voucher...ripped off I guess...need help to be able to get ahold of Public Mobile , anyone have a phone number for them...?

There's no phone number here. That's partly why rates are less around here.

There seems to be another substantial problem with many customers today.

You'll need @Moderator_Team assistance.