topic Re: Phone not working in Get Support

Phone not working

Bindy211 — Wed, 05 Jan 2022 11:56:45 GMT

My phone is not working and i put money on it 2 days ago

Re: Phone not working

sandpublic — Fri, 22 Mar 2019 13:48:50 GMT

@Bindy211 wrote:
My phone is not working and i put money on it 2 days ago

You might want to try the Losst/Stolen trcik to see if it fixes the problem. Just sign in to selfserve select the Lost/Stolen card option and select it. Logout wait for a couple of minutes then login into your account and remove the Lost/Stolen lock restart your phone and see if it fixes it. If not send a message to the @CS_Agent by clicking on the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Re: Phone not working

sandpublic — Fri, 22 Mar 2019 14:08:13 GMT

@sandpublic wrote:
@Bindy211 wrote:
My phone is not working and i put money on it 2 days ago
You might want to try the Losst/Stolen trcik to see if it fixes the problem. Just sign in to selfserve select the Lost/Stolen card option and select it. Logout wait for a couple of minutes then login into your account and remove the Lost/Stolen lock restart your phone and see if it fixes it. If not send a message to the @CS_Agent by clicking on the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

@LuDevouges mentioned in another post that if you were on a legacy plan yo u have to login online and change your plan manually to a new plan. Make sure you select on next renewal so you don't get double charged.