topic Re: Add on not working in Get Support

Add on not working

Dimitry — Wed, 05 Jan 2022 11:56:43 GMT

Hi There,

I bought an add on for $10 (200mb) the payment was successful I see the credit on account but I can’t use internet

many thanks

Re: Add on not working

hairbag1 — Sun, 08 Sep 2019 03:21:19 GMT

Log into My Account. Do you see your payment sitting in Available Funds ? If so, now you must go back and buy the add-on you paid for.

Re: Add on not working

wetcoaster — Sun, 08 Sep 2019 03:22:53 GMT

@Dimitry wrote:
Hi There,

I bought an add on for $10 (200mb) the payment was successful I see the credit on account but I can’t use internet

many thanks

Adding an add-on is a two step process. First you are adding the amount needed to available funds, then you have to go back and buy the add-on "again".

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974/highlight/true#M22572

Re: Add on not working

cavemantoronto — Sun, 08 Sep 2019 03:23:55 GMT

@Dimitry wrote:
Hi There,

I bought an add on for $10 (200mb) the payment was successful I see the credit on account but I can’t use internet

many thanks

Silly system makes you but it again to get the add-on if you have no account funds. Do it again.

Re: Add on not working

Jb456 — Sun, 08 Sep 2019 03:26:08 GMT

It's a two step process

Refer to link wetcoaster posted.

Re: Add on not working

Dimitry — Sun, 08 Sep 2019 03:26:16 GMT

Thanks so much!!

Re: Add on not working

hairbag1 — Sun, 08 Sep 2019 03:28:41 GMT

Make note of that because it's the same process for most PM add-ons. Kinda cumbersome, I know...but ok once you remember that it takes a couple of steps.

Good luck.

Re: Add on not working

Korth — Sun, 08 Sep 2019 05:21:10 GMT

@Dimitry

You also have to configure your phone APN Settings to access Data (and msg attachments) on Public Mobile, if it doesn't happen automagically and you haven't already done it.

Re: Add on not working

srlawren — Sun, 08 Sep 2019 05:28:49 GMT

@Korth wrote:
@Dimitry

You also have to configure your phone APN Settings to access Data (and msg attachments) on Public Mobile, if it doesn't happen automagically and you haven't already done it.

@Korth that's not always true. Asus phones pretty much always need manual APN. But many phones from the likes of Samsung, LG*, OnePlus, Xiaomi, Huawei, Apple, and others come with the Public Mobile APN settings in their factory configuration table. Some other bands may be hit-and-miss.

*LG phones often have another quirk which require network or factory reset to resolve, but this is unrelated to APN.