topic Re: Account Suspended While On Auto-pay in Get Support

Account Suspended While On Auto-pay

Fayesutton — Wed, 05 Jan 2022 11:56:33 GMT

Not impressed this morning....my plan renewed 2 days ago and today all of a sudden it says my account is suspended and I need to make a payment. Conveniently there is no call center to contact anyone to get this resolved immediately. How long do I have to wait to resume the service I already paid for and what do they plan to do to compensate for this inconvenience?

Re: Account Suspended While On Auto-pay

Lieux — Fri, 22 Mar 2019 12:28:55 GMT

@Fayesutton a écrit :
Not impressed this morning....my plan renewed 2 days ago and today all of a sudden it says my account is suspended and I need to make a payment. Conveniently there is no call center to contact anyone to get this resolved immediately. How long do I have to wait to resume the service I already paid for and what do they plan to do to compensate for this inconvenience?

Sorry for you it happened....the only way is to write a moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. Waiting time is few hours to 2 days...Or if you want back your service now you can put money in your account and activate your account again. ..and wait for the moderator..

Re: Account Suspended While On Auto-pay

Fayesutton — Fri, 22 Mar 2019 12:47:29 GMT

Thanks Lieux for the info. I personally think that the wait time is unacceptable, especially in this circumstance. I shouldn't have to pay twice for something I already paid for. The service should be comparable now that the call center is closed and waiting up to 2 days for resolution is ridiculous!

Re: Account Suspended While On Auto-pay

Lieux — Fri, 22 Mar 2019 12:53:41 GMT

@Fayesutton a écrit :
Thanks Lieux for the info. I personally think that the wait time is unacceptable, especially in this circumstance. I shouldn't have to pay twice for something I already paid for. The service should be comparable now that the call center is closed and waiting up to 2 days for resolution is ridiculous!

I agree with you for the waiting time..hopefully you will have help before that.

Re: Account Suspended While On Auto-pay

Jewels — Mon, 22 Apr 2019 19:30:36 GMT

okay Ive paid for my phone for the last 2 months and have bank statements to prove it. I've had no service for 2 months now. so now there saying I have to pay 38.00 to get my phone service back even though the bill has been paid for the last 2months. I pay through auto pay they took the money. Not okay and I have tell 11:00 tomorrow TO PAY THE 38.00 OR I LOSE MY PHONE. What is going on ? NOT OKAY. HELP