topic Re: On Autopay, But says I do not have an active plan in Get Support

On Autopay, But says I do not have an active plan

SaraE — Wed, 05 Jan 2022 11:56:29 GMT

Hi,

My account has been suspended even though I'm on autopay. I checked my bank account online, and it shows I was charged. On the Public Mobile website it says to disregard the message if I'm on autpopay, so when can I expect my service to resume? Or is any action needed on my part.

Thanks,

Sara

Re: On Autopay, But says I do not have an active plan

Dunkgirl — Fri, 22 Mar 2019 11:45:22 GMT

@SaraE wrote:
Hi,

My account has been suspended even though I'm on autopay. I checked my bank account online, and it shows I was charged. On the Public Mobile website it says to disregard the message if I'm on autpopay, so when can I expect my service to resume? Or is any action needed on my part.

Thanks,
Sara

@SaraE Is your phone working? If it is, just ignore the message.

Re: On Autopay, But says I do not have an active plan

SaraE — Fri, 22 Mar 2019 11:49:14 GMT

No it's not working. I can't make/receive calls and messages.

Re: On Autopay, But says I do not have an active plan

GTA — Fri, 22 Mar 2019 12:23:59 GMT

I have the same issue. I am on auto pay and my service is suspended saying insufficent funds.

Not sure whom shall I contact?

thanks

Re: On Autopay, But says I do not have an active plan

Lieux — Fri, 22 Mar 2019 12:25:49 GMT

@GTA a écrit :
Hi

I have the same issue. I am on auto pay and my service is suspended saying insufficent funds.
Not sure whom shall I contact?
thanks
sa

Sorry for you it can happened...you can reach the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. The waiting time is few hours to 2 days..

Re: On Autopay, But says I do not have an active plan

SaraE — Fri, 22 Mar 2019 12:42:20 GMT

Thanks for the tip. I will try contacting.