topic Re: Service in Get Support

Service

MarkMaloney — Wed, 05 Jan 2022 11:56:27 GMT

This is a pain in the ads. Where is my **bleep** Service? I paid my **bleep** bill.

Re: Service

Dunkgirl — Fri, 22 Mar 2019 10:41:56 GMT

@MarkMaloney wrote:
This is a pain in the ads. Where is my **bleep** Service? I paid my **bleep** bill.

@MarkMaloney Hi mark can you give us some more detail please. What exactly is the issue?

Re: Service

Dunkgirl — Fri, 22 Mar 2019 10:44:03 GMT

Is your account active? When did you sign up?

Re: Service

austinhuang — Fri, 22 Mar 2019 12:00:26 GMT

@MarkMaloney wrote:
This is a pain in the ads. Where is my **bleep** Service? I paid my **bleep** bill.

Remember: This is a public forum. Your employer could see this.

Assuming new customer. To your question, diagnose yourself to the following situations:

New number or port-in?
- Port-in:
  - How long has it been?
    - 3+ hours: Stuck port. Ask a moderator (Can take up to 48 hrs, 1 message at a time).
- New number:
  - Your phone is not compatible (Rare), buy a new phone
  - SIM card defect (Even more rare), ask a moderator
Do you have TELUS towers nearby? (Check here)
- No: You simply have no signal.

Re: Service

MarkMaloney — Fri, 22 Mar 2019 18:09:06 GMT

Service stopped. Paid in full march19. Phone service fine till this morn. So manual payment taken then phone cancelled. No explanation. Message said plan expires march 22? Should be April 20. Thinking bout legal action.

Re: Service

MarkMaloney — Fri, 22 Mar 2019 18:09:46 GMT

Yes. Been a customer for 6 yrs.

Re: Service

MarkMaloney — Fri, 22 Mar 2019 18:11:55 GMT

No this ALL PM'S fault. It's a billing error. Fix it Now!!! You owe me $73 dollars. I had to pay twice. Fix it now or I'm seeking legal action. Got it?

Re: Service

MarkMaloney — Fri, 22 Mar 2019 18:14:55 GMT

Waiting....

Re: Service

MarkMaloney — Fri, 22 Mar 2019 18:21:31 GMT

This has been utterly ineffective. I'm dropping this service and filing a complaint for compensation.

Re: Service

stonechucker — Fri, 22 Mar 2019 18:37:14 GMT

@MarkMaloney, pelase relaize that we're all customers in here, and not employees of Public Mobile.

Private message the moderator_team for assistance.

Re: Service

kselmak — Fri, 22 Mar 2019 19:08:34 GMT

Yes it looks like it has been couple of rough days here I guess too many changes simultaneously and too many people asking for help. Your best bet would be to contact moderators directly. The sooner the better looks like long wait. Hopefully they will be able to resolve them in batches as there is so many with very similar issues.