topic Re: Web calls in Get Support

Web calls

tetrion27 — Tue, 04 Jan 2022 17:50:17 GMT

I was looking through my phone logs on the PM selfserve page and see calls listed as "web" type. As the data is a bit pricy, I am concerned about these web calls. What are they?

Re: Web calls

NDesai — Sat, 20 Feb 2016 17:43:48 GMT

I think WEB is your data usage records. Or it could be MMS message.

Re: Web calls

tetrion27 — Sat, 20 Feb 2016 17:51:26 GMT

Hmmm... The bandwidth doesn't correspond with my usage and I haven't sent any MMSs. Thanks for guessing , I appreciate it

Re: Web calls

Rockdaddy22 — Sat, 20 Feb 2016 18:11:57 GMT

I was also kind of curious about this

Re: Web calls

Kalla_A — Sat, 20 Feb 2016 18:27:37 GMT

Hey @tetrion27,

@NDesai is right: the "web" call type indeed represents your data usage.

I hope this clears things up

Kalla

Re: Web calls

Rockdaddy22 — Sat, 20 Feb 2016 18:28:47 GMT

Just curious why it's listed as a call

Re: Web calls

NDesai — Sat, 20 Feb 2016 18:31:23 GMT

@Rockdaddy22 wrote:
Just curious why it's listed as a call

Its not a call. Everytime i use data it shows up as Web and also says how much MB i used.

Re: Web calls

Rockdaddy22 — Sat, 20 Feb 2016 18:36:03 GMT

Gotcha, thanks.
I guess I was a bit confused because it's listed under call type, but I see now.

Re: Web calls

makkahn28 — Sat, 20 Feb 2016 19:38:57 GMT

Have any of you heard that Sugar Mobile? I read an article on this, mvno, WiFi/Data calls, similar to Google Fi, and how in other Countries, $30 gives one plenty, yet here, Rogers, Fees for similar costs $80, Bell $100.

Hopefully Telus is wanting to see more competition, to a degree, to keep fees from spiring out of control, so that all can enjoy the essentials of service, data, Txt at a incredibly Fair price

Re: Web calls

LenK — Sat, 09 Jun 2018 15:54:21 GMT

@NDesai is right: the "web" call type indeed represents your data usage.

How can I have data usage charges for a Web type call when I don't have any data in my plan?
What is being allocated to data?
I had 4 calls listed over 4 days, 1 each day, 3 consecutive, 3 with 0 MB, and 1 with 1MB.
I discovered these too late to recall what I was doing at the times listed.
And speaking of usage listings, the date is a different format than most conventional ones, and the time looks like a 12-hour format with no AM or PM. If anyone from PM reads this, please pass on a suggestion to make the date/time clearer.

Thanks in advance.

Re: Web calls

skred — Wed, 29 Jan 2020 18:30:31 GMT

I have the same problem. I know there was no usage. Yet every day anytime between 12.0pm to 3pm there are two web charges, usually between .4mb to 2.00mb .

A big ?????

Re: Web calls

Anonymous — Wed, 29 Jan 2020 18:37:12 GMT

@skred wrote:
I have the same problem. I know there was no usage. Yet every day anytime between 12.0pm to 3pm there are two web charges, usually between .4mb to 2.00mb .
A big ?????

Is it possible that your phone is set to use cell data if wifi is weak?

Check all your apps too. Maybe one of them helps itself to some cell data even though you think it's off. I know my Samsung S7 on A8 will quickly flip in and out of cell data for sending an MMS which could take a tiny bit of data for that brief moment. Not sure. It's such a small amount that what with all the gift data and my minimal usage...I don't really care.

Re: Web calls

srlawren — Wed, 29 Jan 2020 22:09:29 GMT

@skred wrote:
I have the same problem. I know there was no usage. Yet every day anytime between 12.0pm to 3pm there are two web charges, usually between .4mb to 2.00mb .
A big ?????

@skred it's actually not a problem, it's acurate. The Usage History page is NOT real-time for your data usage. Instead, it updates twice a day, around noon (12:00 or so) and midnight (12:00 or so--yes, frustratingly you can't tell one from the other), and includes the sum of all the data you've used in the previous 12 hours since the last entry.