topic Re: Billing payment in Get Support

Billing payment

syedajafferi544 — Wed, 05 Jan 2022 11:56:01 GMT

I ported my account on Feb 22 to Koodo and I was charged twice in the same billing payment if anyone knows what I should do please reply thank you.

Re: Billing payment

Lieux — Wed, 20 Mar 2019 15:58:26 GMT

@syedajafferi544 a écrit :
I ported my account on Feb 22 to Koodo and I was charged twice in the same billing payment if anyone knows what I should do please reply thank you.

The only way with payment is to reach the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain to them what happened. Waiting time is few hours to 2 days. Be patient.

Re: Billing payment

Pizzaeh — Wed, 20 Mar 2019 17:41:35 GMT

@syedajafferi544 wrote:
I ported my account on Feb 22 to Koodo and I was charged twice in the same billing payment if anyone knows what I should do please reply thank you.

@syedajafferi544 if you look at your transaction history it will show you the dates of the payments.

When you activated your account, you would have paid for the 30 day cycle.

What plan did you activate?

When you ported in your other number, did you make any other changes to the account/plan?

Is autopay setup on your account?

Did you change plans?

Re: Billing payment

Jackhyf63 — Fri, 22 Mar 2019 00:28:09 GMT

@syedajafferi544 You will need to send a private message to the moderator team, so that they can look into this for you. Include your account# or phone# and account PIN (if known).