topic Re: [KNOWN ISSUE] Select customers on Province-wide talk plans experiencing outbound call issues in Get Support

No Service

Krissyc — Wed, 05 Jan 2022 11:55:45 GMT

Hi I’m actually in Alberta and experiencing no service error on my phone I really need help

Re: [KNOWN ISSUE] Select customers on Province-wide talk plans experiencing outbound call issues

srlawren — Tue, 19 Mar 2019 22:20:06 GMT

@Krissyc wrote:
Hi I’m actually in Alberta and experiencing no service error on my phone I really need help

@Krissyc no service is a different issue than this. Did you just activate your Public Mobile SIM card? Or, if you're an existing customer, did your plan just renew last night?

Re: [KNOWN ISSUE] Select customers on Province-wide talk plans experiencing outbound call issues

Krissyc — Tue, 19 Mar 2019 22:24:22 GMT

No I’ve been active for months I don’t renew till 25th

Re: [KNOWN ISSUE] Select customers on Province-wide talk plans experiencing outbound call issues

Krissyc — Tue, 19 Mar 2019 22:54:04 GMT

No my sim has been active for months and I renew the 25th

No service on sim

Krissyc — Tue, 19 Mar 2019 23:01:38 GMT

My sim is giving me a no service error

Re: [KNOWN ISSUE] Select customers on Province-wide talk plans experiencing outbound call issues

srlawren — Tue, 19 Mar 2019 23:02:49 GMT

@Krissyc so to rule out the easy stuff, have you tried rebooting your phone?

Re: No service on sim

Alex888 — Tue, 19 Mar 2019 23:03:56 GMT

@Krissyc Check your phone's compatibility on https://willmyphonework.net/. If it's compatible try check that the SIM is in correctly, and test the SIM in a different phone if you can. Then try putting it in airplane mode, wait 30 seconds, turn off airplane mode and restart the phone.

Re: [KNOWN ISSUE] Select customers on Province-wide talk plans experiencing outbound call issues

Krissyc — Tue, 19 Mar 2019 23:04:13 GMT

Yeah tried rebooting taking the sim out putting it back in

Re: [KNOWN ISSUE] Select customers on Province-wide talk plans experiencing outbound call issues

Lieux — Tue, 19 Mar 2019 23:06:50 GMT

@Krissyc a écrit :
Yeah tried rebooting taking the sim out putting it back in

Did you change your phone?

Re: [KNOWN ISSUE] Select customers on Province-wide talk plans experiencing outbound call issues

srlawren — Tue, 19 Mar 2019 23:09:03 GMT

@Krissyc you might need to reach out the moderator team for help. You can do that by private messaging them in the community. More info can be found here: How to Get Help