topic Re: International Texting in Get Support

International Texting

S-K — Wed, 05 Jan 2022 11:55:43 GMT

Hi,

I got the $40 plan with free international texting. I'm trying to text to Pakistan but it keeps saying message failed. Is Pakistani not on the texting list? If not how do I text there and what steps can I take to have it added to the list?

Re: International Texting

Anonymous — Sat, 07 Sep 2019 04:35:36 GMT

@S-K wrote:
Hi,

I got the $40 plan with free inter

Edit: 🙂

Make sure you're using the exit code of 011 or + and then the country code and then the area code and then the number.

Make sure they are able to actually receive international texts and from Canada.

Re: International Texting

S-K — Sat, 07 Sep 2019 04:35:36 GMT

But I'm unable to do that. 😕

Re: International Texting

S-K — Sat, 07 Sep 2019 04:38:35 GMT

That's not working either and I have texted tha number before while in Canada through a different network.

Re: International Texting

Anonymous — Sat, 07 Sep 2019 04:40:41 GMT

@S-K wrote:
That's not working either and I have texted tha number before while in Canada through a different network.

Are all your services working fine otherwise?

Re: International Texting

Jb456 — Sat, 07 Sep 2019 04:41:16 GMT

Are you currently in Canada? Can only text internationally if you're in Canada.

Double check the number...think it is 011 the country code (92 maybe?)

..then area code..then number..

Also do you get any error message or fail to send message?

Re: International Texting

S-K — Sat, 07 Sep 2019 04:41:36 GMT

Yeah. Everything else is fine. I'm on the $40 plan with free international texting and free Canada wide calling and 5GB data.

@Anonymous wrote:
@S-K wrote:
That's not working either and I have texted tha number before while in Canada through a different network.
Are all your services working fine otherwise?
What plan are you on?

Re: International Texting

hairbag1 — Sat, 07 Sep 2019 04:42:17 GMT

You'll be able to text to international numbers with Public Mobile...including Pakistan. If you've confirmed that you're texting the correct number, ...make sure the recipient can recieve texts from here.

Re: International Texting

S-K — Sat, 07 Sep 2019 04:42:37 GMT

@Jb456 wrote:
Are you currently in Canada? Can only text internationally if you're in Canada.

Double check the number...think it is 011 the country code (92 maybe?)
..then area code..then number..

Also do you get any error message or fail to send message?

Yes, I'm getting a failed to send nessage

Re: International Texting

S-K — Sat, 07 Sep 2019 04:44:43 GMT

Yes I've texted them before through a different service from Canada. It worked fine

Re: International Texting

hairbag1 — Sat, 07 Sep 2019 04:46:26 GMT

Re: International Texting

Anonymous — Sat, 07 Sep 2019 04:47:17 GMT

@hairbag1 wrote:
Are you on the $10 plan with limited texting ? Have you used up all your texting for this period ?

lol I asked that and then retracted when I remembered he said a $40 plan...but he caught me 🙂

Edit: lol like I did you 🙂

Re: International Texting

hairbag1 — Sat, 07 Sep 2019 04:52:30 GMT

@S-K wrote:
Yes I've texted them before through a different service from Canada. It worked fine

How about your phone then...what kinda phone are you using ?

Re: International Texting

S-K — Sat, 07 Sep 2019 04:53:04 GMT

Samsung

Re: International Texting

hairbag1 — Sat, 07 Sep 2019 04:54:52 GMT

Samsung ??...what model or version ?

Re: International Texting

Korth — Sat, 07 Sep 2019 06:45:05 GMT

Dial the number as a voice call. You'll either get a ringtone (because it works) or an automated complaint about Long Distance charges (because it costs extra). If you get something else then you're not dialing the number correctly, no Talk, no Text.

Pakistan is not on the list of countries covered by Public Mobile (Telus) International Long Distance Add-ons... so I suspect no special arrangements or partnerships with Pakistan-based telcoms... and Pakistan is a huge place with countless competitors so service in any given area might be highly variable... so Text may work or Text may not work, and if it doesn't work thenthe problem could be at either end.

Non-SMS apps like Whatsapp, FaceTime, or Skype can still connect (through Data or through WiFi) if both sides run the same software.

Re: International Texting

chukdefatey — Sat, 07 Sep 2019 07:31:53 GMT

@S-K wrote:
Hi,

I got the $40 plan with free international texting. I'm trying to text to Pakistan but it keeps saying message failed. Is Pakistani not on the texting list? If not how do I text there and what steps can I take to have it added to the list?

Start a new text message by manually typing in the number. Like this +92 followed by the mobile number (+92abcdefghij). Do not reply from your Previous text thread when you were with the previous provider. So in plain English start a fresh message by entering the number

Re: International Texting

computergeek541 — Sat, 07 Sep 2019 07:39:36 GMT

@chukdefatey wrote:
@S-K wrote:
Hi,

I got the $40 plan with free international texting. I'm trying to text to Pakistan but it keeps saying message failed. Is Pakistani not on the texting list? If not how do I text there and what steps can I take to have it added to the list?

Start a new text message by manually typing in the number. Like this +92 followed by the mobile number (+92abcdefghij). Do not reply from your Previous text thread when you were with the previous provider. So in plain English start a fresh message by entering the number

When it comes to incoming calls and text messages from outside North America, from what I've noticed, Public Mobile usually incorrectly adds a 1 before the number. It'll show something such as 1011xxxxxxxxxxxxx for an overseas number for an incoming call or text message. Unfotunately, that formatting is wrong, and if you dial a number like that or try sending a message to that number, it will fail. With the extra 1 in the number, it's close enough to produce a match to your contact list, but the number is actually wrong.

Re: International Texting

ChuckYeah — Sat, 07 Sep 2019 12:04:45 GMT

@S-K wrote:
Yes I've texted them before through a different service from Canada. It worked fine

Were they also able to text you?

I wonder if you contacted them in another form, maybe email, and ask them to send you a text. You could just reply to that message and see if it works.

011 92 or +92 should work theoretically.

Re: International Texting

ChuckYeah — Sat, 07 Sep 2019 13:12:36 GMT

Try this on your samsung phone:

I doubt it will work, but it's the only thing I could find on google for a samsung phone.