topic Re: Porting out in Get Support

Porting out

wsabuga — Wed, 05 Jan 2022 11:55:32 GMT

Hi, Im trying to Port out and my new phone carrier is asking for the correct account number. I gave them the account number I found on my selfserve account but they said it failed and it asked for the correct account number. Any ideas? Is there a different account number aside from the one in our selfserve account?

Re: Porting out

will13am — Tue, 19 Mar 2019 16:54:59 GMT

There's only one account number. It's found on the upper right corner of the self serve. There's lots of zeros. Make for the right number is used.

Re: Porting out

wsabuga — Tue, 19 Mar 2019 16:55:59 GMT

Thank you! maybe that's the issue. I will let them try again.

Thanks!

Re: Porting out

hycm53 — Tue, 19 Mar 2019 17:00:47 GMT

@wsabuga You should fill in your old carrier's account number, for instance, if you change from Rogers to PM, you need Rogers Accoun number, not PM account number when you're porting your Rogers phone number to PM.

Re: Porting out

sunflowershine — Tue, 19 Mar 2019 17:09:07 GMT

@wsabuga wrote:
Hi, Im trying to Port out and my new phone carrier is asking for the correct account number. I gave them the account number I found on my selfserve account but they said it failed and it asked for the correct account number. Any ideas? Is there a different account number aside from the one in our selfserve account?

It is right below the "Logout" button.

Re: Porting out

stonechucker — Tue, 19 Mar 2019 18:32:43 GMT

@hycm53, the subscriber is attempting to go elsewhere. They need the one in Self-Serve.

Re: Porting out

IWorkForRogers — Fri, 16 Aug 2019 15:13:56 GMT

Not able to create any new posts and not sure why. Can someone help?

Looking to understand all security loopholes with porting number out of Public Mobile.

If someone working at another provider is trying to port a Public Mobile number out, without direct authorization from the PM user can it still be done? If someone at this provider with our private information/ID calls a backdoor number at Public Mobile how can this be stopped? Is there a backdoor number at Public Mobile for porting out numbers where the user is not involved? Our account information at Public Mobile is protected by our credentials in logging into the website, so long as this information is never shared can we assume we are protected in getting our Public Mobile number stolen?

Re: Porting out

stonechucker — Fri, 16 Aug 2019 15:17:28 GMT

@IWorkForRogers the only way subscribers can contact PM is via private messages (top right corner 'envelope' to the Moderator_Team.

No back door numbers - no voice services.

You should have an ability to call a porting centre for Telus/Kodoo/Public Mobile as you're 'working for Rogers'.

Re: Porting out

IWorkForRogers — Fri, 16 Aug 2019 15:41:27 GMT

Got the ability to post again. Going to break thsi topic out.

The porting center is then the concern.

Re: Porting out

stonechucker — Fri, 16 Aug 2019 15:52:56 GMT

To port a number out the 'incoming carrier' requests the release and cancellation of the 'sending' carrier. As long as the information is correct and authorized (ie have access to the account information legally) then it is doable. If fraudulent, then you must involve the police.