topic Re: Incomplete Port in Get Support

Incomplete Port

CWMinnie — Wed, 05 Jan 2022 11:55:15 GMT

It has been at least 4 hours and my old phone number has not ported out completely. I am switching from an old phone with a Petro Mobility SIM to a new phone with a Public Mobile SIM.

With the new phone (public mobile) I am able to make texts and calls, all of which show the ported number. However, any incoming calls/texts to the ported number go to the old phone (with Petro Mobility sim). What can be done to fix this? @Moderator_Team

Re: Incomplete Port

Anonymous — Tue, 19 Mar 2019 03:24:04 GMT

@CWMinnie - It could be that the port is simply taking longer that usual. That said, when a port fails, you should get a message advising you to contact support. If you need to get in touch with the moderator team, you are better off sending them a private message.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 8AM-Midnight(EST) & Sat/Sun 8AM-10:00PM(EST)
You can find information regarding the moderator team by following this link.

Re: Incomplete Port

mimmo — Tue, 19 Mar 2019 03:25:35 GMT

@CWMinnie send a private message to moderator_team with your porting info. you might also get a call on the alternate number you provided (from telus porting team) and they will ask to verify your porting info.

Re: Incomplete Port

popping — Tue, 19 Mar 2019 03:27:29 GMT

@CWMinnie wrote:
It has been at least 4 hours and my old phone number has not ported out completely. I am switching from an old phone with a Petro Mobility SIM to a new phone with a Public Mobile SIM.

With the new phone (public mobile) I am able to make texts and calls, all of which show the ported number. However, any incoming calls/texts to the ported number go to the old phone (with Petro Mobility sim). What can be done to fix this? @Moderator_Team

Did you call Petro Mobility to get your IMEI number on your file at Petro Mobility?

If not, call them to get it

Send a private message to moderator with your name, your phone number and IMEI number in order to port from Petro Mobility.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incomplete Port

Thecrimson1919 — Tue, 19 Mar 2019 04:19:14 GMT

Why would you call to get an imei number? Settings, about phone, status, imei info (android)

@popping wrote:
@CWMinnie wrote:
It has been at least 4 hours and my old phone number has not ported out completely. I am switching from an old phone with a Petro Mobility SIM to a new phone with a Public Mobile SIM.

With the new phone (public mobile) I am able to make texts and calls, all of which show the ported number. However, any incoming calls/texts to the ported number go to the old phone (with Petro Mobility sim). What can be done to fix this? @Moderator_Team
Did you call Petro Mobility to get your IMEI number on your file at Petro Mobility?
If not, call them to get it

Send a private message to moderator with your name, your phone number and IMEI number in order to port from Petro Mobility.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incomplete Port

CWMinnie — Tue, 19 Mar 2019 11:49:36 GMT

It's working now. Thanks! I think it just needed a lot more time.