topic New Activation in Get Support

New Activation

RadhaAngu — Wed, 05 Jan 2022 11:54:52 GMT

I just activated my phone and cannot make calls. It says don't have an active long distance add on. We have subscribed to unlimited call and text Canada wide.

Please let us know how to resolve the issue. Thanks

Re: New Activation

Jb456 — Fri, 06 Sep 2019 23:28:40 GMT

Did you port number from another provider? Might take a bit for port to complete.

Does anything work text? Local calls? Data?

Log into your self serve account does it say account is active?

Try restarting your phone

Re: New Activation

GR — Fri, 06 Sep 2019 23:28:23 GMT

@RadhaAngu try it with a 1 in front of the number just to see

Re: New Activation

RadhaAngu — Fri, 06 Sep 2019 23:57:57 GMT

Yes tried with 1 in front of the number but still dosen't work

Re: New Activation

RadhaAngu — Sat, 07 Sep 2019 00:00:48 GMT

Neither text or call works

Re: New Activation

GR — Sat, 07 Sep 2019 00:06:54 GMT

@RadhaAngu click on the question mark on the bottom right of the page and they'll help you out

Re: New Activation

ChuckYeah — Sat, 07 Sep 2019 00:08:45 GMT

You should consider creating a support ticket. Explain your issue to SIMON, the ? comment bubble in the bottom right.

Use as few words as possible to allow the BOT to understand you better. Answer his questions until you get to here:

Click on "Submit a ticket" and the Moderator team will take over your case and respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
About @Moderator_Team

Re: New Activation

Jb456 — Sat, 07 Sep 2019 00:19:48 GMT

What kind of phone do you have?

Re: New Activation

darlicious — Mon, 09 Sep 2019 09:42:14 GMT

Sounds like you have the plan renewal "1969" bug....its time to meet simple Simon. Just ask for a human. Then insist "No I want to talk to a human." Follow the instructions there in.