topic Re: Data not working on my account in Get Support

Data not working on my account

junlu — Wed, 05 Jan 2022 11:54:48 GMT

Hi there ,

I registered for an account 2 days ago, my calling and text are working but my 500mb+500mb for data is not working. What can I do to solve this?

Re: Data not working on my account

jotsang — Mon, 18 Mar 2019 16:07:28 GMT

@junlu wrote:
Hi there ,
I registered for an account 2 days ago, my calling and text are working but my 500mb+500mb for data is not working. What can I do to solve this?

Make sure your APN is setup as follow:

APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Re: Data not working on my account

srlawren — Mon, 18 Mar 2019 16:16:03 GMT

@junlu what is your phone's brand and model? Some have special steps you need to take.

Re: Data not working on my account

junlu — Mon, 18 Mar 2019 16:50:30 GMT

My phone is XiaoMi Mi A2

Re: Data not working on my account

denis2 — Mon, 18 Mar 2019 16:53:19 GMT

@junlu

@junlu wrote:
Hi there ,
I registered for an account 2 days ago, my calling and text are working but my 500mb+500mb for data is not working. What can I do to solve this?

Make sure data is turned on in "options"

Re: Data not working on my account

junlu — Mon, 18 Mar 2019 17:10:20 GMT

Yes, it's.

Re: Data not working on my account

junlu — Mon, 18 Mar 2019 17:16:44 GMT

Ues my XiaiMi A2 default APN has the same details as you said, but still doesn't work.

BTW, my XiaoMi A2 couldn't create an new APN

Re: Data not working on my account

junlu — Mon, 18 Mar 2019 17:20:29 GMT

The problem is partly solved! I get the other SIM card out left the public mobile stay, than, I can use data. But still couldn't use data while I am putting 2 SIM cards in.

Re: Data not working on my account

srlawren — Mon, 18 Mar 2019 19:42:39 GMT

@junlu wrote:
The problem is partly solved! I get the other SIM card out left the public mobile stay, than, I can use data. But still couldn't use data while I am putting 2 SIM cards in.

@junlu if you're using two cards at once, you need to set which one is active for data. (Unless your phone happens to be dual-active dual-sim--almost all dual SIM phones these days are dual-stanbdy dual-sim, meaning only one can be your active data connection at a time. You probably have it set to the other card.