topic Re: I have just activated my account but I cannot make any call and says my account has been suspend in Get Support

I have just activated my account but I cannot make any call and says my account has been suspended

trottierwong — Wed, 05 Jan 2022 11:54:50 GMT

I have just activated my sim card but I cannot make any call and says my account can not make my "long distance call without add on." But dialed a local number. Logging into my online account says i have a $52.00 balance?

Please help

Cindy

Re: I have just activated my account but I cannot make any call and says my account has been suspend

GR — Fri, 06 Sep 2019 23:20:26 GMT

@trottierwong can you try a long distance call and add a 1 in front of the number

Re: I have just activated my account but I cannot make any call and says my account has been suspend

flutewalker — Fri, 06 Sep 2019 23:34:49 GMT

Im having the exact same issue. If I find out Ill let you know and pls let me know if you fig it out.

I transfered a number as well...did you?

Re: I have just activated my account but I cannot make any call and says my account has been suspend

trottierwong — Fri, 06 Sep 2019 23:43:46 GMT

Yes I have transferred my number.

@flutewalker wrote:
Im having the exact same issue. If I find out Ill let you know and pls let me know if you fig it out.
I transfered a number as well...did you?

Re: I have just activated my account but I cannot make any call and says my account has been suspend

jpjpjp — Fri, 06 Sep 2019 23:50:22 GMT

Hi there, I too have the same problem.

I did not transfer my number from another provider. I have an unlocked phone with a new activation with a PM phone number provided.

I powered down, restarted etc. multiple times (no help)

I also tried the 1 before the # and that did not work.

I did receive a text saying saying PIN # and rewards.

But outside of that, the network doesn't do anything.

Re: I have just activated my account but I cannot make any call and says my account has been suspend

trottierwong — Fri, 06 Sep 2019 23:50:33 GMT

Yes i have tried. Seems the data also doesnt work.

Re: I have just activated my account but I cannot make any call and says my account has been suspend

GR — Fri, 06 Sep 2019 23:53:04 GMT

Looks like there's something wrong with the activations tonight. I've seen 5 people that just activated and have the same issues. Looks like you'll have to click on the question mark on the bottom right of the screen and tell them your problems!

Re: I have just activated my account but I cannot make any call and says my account has been suspend

trottierwong — Fri, 06 Sep 2019 23:53:54 GMT

Same. Seems everything that is signing up today has this problem...

Re: I have just activated my account but I cannot make any call and says my account has been suspend

ChuckYeah — Fri, 06 Sep 2019 23:55:03 GMT

Does your account say active in self serve? Does anything else work? Texting, data?

Re: I have just activated my account but I cannot make any call and says my account has been suspend

Jb456 — Fri, 06 Sep 2019 23:55:40 GMT

What phone model do you have?

@jpjpjp wrote:
Hi there, I too have the same problem.

I did not transfer my number from another provider. I have an unlocked phone with a new activation with a PM phone number provided.

I powered down, restarted etc. multiple times (no help)

I also tried the 1 before the # and that did not work.

I did receive a text saying saying PIN # and rewards.

But outside of that, the network doesn't do anything.

Re: I have just activated my account but I cannot make any call and says my account has been suspend

jpjpjp — Fri, 06 Sep 2019 23:59:37 GMT

it's an LG V20

it's compatible based on the check I did prior to activation

Re: I have just activated my account but I cannot make any call and says my account has been suspend

ChuckYeah — Sat, 07 Sep 2019 00:06:14 GMT

@trottierwong is right. We have seen a lot of these issues today. I'd get it in the hands of the moderators because there may be a larger issue that needs to be addressed.

You should consider creating a support ticket. Explain your issue to SIMON, the ? comment bubble in the bottom right.

Use as few words as possible to allow the BOT to understand you better. Answer his questions until you get to here:

Click on "Submit a ticket" and the Moderator team will take over your case and respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
About @Moderator_Team

Re: I have just activated my account but I cannot make any call and says my account has been suspend

trottierwong — Sat, 07 Sep 2019 00:06:27 GMT

Nothing is working. Can anyone finsh another article that has simlar issue?

Re: I have just activated my account but I cannot make any call and says my account has been suspend

jpjpjp — Sat, 07 Sep 2019 00:10:46 GMT

I sent a message to contact moderator. If I get a response with resolution, I will post here.

Re: I have just activated my account but I cannot make any call and says my account has been suspend

trottierwong — Sat, 07 Sep 2019 00:14:29 GMT

Ticket is submitted.

Re: I have just activated my account but I cannot make any call and says my account has been suspend

Jb456 — Sat, 07 Sep 2019 00:16:13 GMT

I typed V20 in the search bar and alot of threads came up indicating that the owners of a V20 had to do a factory reset on their phone to get it to work on Public Mobile (enter V20 in the search bar and read some threads)

Doing a factory reset will erase your phone completely. So it is very important to back up your phone first so you do not loose all your stuff.

Should you decide to do a factory reset that is at your discretion. I can't guarantee it will resolve the issue you are having just giving you a suggestion based on other threads.

You could also try pulling out sim card wiping the contacts and popping it back in.

Maybe also try resetting the network settings.

In any event as stated reading other threads by searching V20 indicates that a factory reset resolved the issues.

@jpjpjp wrote:
it's an LG V20

it's compatible based on the check I did prior to activation

Re: I have just activated my account but I cannot make any call and says my account has been suspend

ChuckYeah — Sat, 07 Sep 2019 00:19:07 GMT

This is drastic, yet valid info. LG phones are notorious for requiring resets when changing providers. The network reset, I would consider. But I'd wait for moderator help before I blew away all my phones data. It might work for some situations (maybe not yours), but you could lose everything else in the process.

Re: I have just activated my account but I cannot make any call and says my account has been suspend

jpjpjp — Sat, 07 Sep 2019 00:21:33 GMT

Thanks but I did a factory reset as I got the phone from another PM user.

But to be honest, I'll give it a try. Nothing on the phone anyways and a new sim card and number so really, no time/data to be lost.

But looks like a larger issue with others having problems so maybe i'll wait the night and a system glitch or something might get fixed.

Thank you for the suggestion.

Re: I have just activated my account but I cannot make any call and says my account has been suspend

flutewalker — Sat, 07 Sep 2019 00:22:53 GMT

I have a gal s8 so it isnt the phone...its a glitch in the payment system and hopefully will be addressed soon otherwise enjoy the rest from being on our phones all the time!!

Re: I have just activated my account but I cannot make any call and says my account has been suspend

computergeek541 — Sat, 07 Sep 2019 01:22:11 GMT

@trottierwong wrote:
I have just activated my sim card but I cannot make any call and says my account can not make my "long distance call without add on." But dialed a local number. Logging into my online account says i have a $52.00 balance?

Please help
Cindy

When I read this message, the first things that I notice are that you just activated and that you have a $52 balance. Unless you deliberately applied an additonal payment, that balance should not be there. If I were guess, I'd say that you activated a $50 plan but that the system hasn't taken the payment to pay for the plan yet. The extra $2 is likely from an Autopay reward.