topic Re: Porting Number in Get Support

Porting Number

nomadkid — Wed, 05 Jan 2022 11:54:33 GMT

I’m having trouble porting my number. Just moved to BC from the USA and would like to keep my old number. I have Verizon Wireless in the US, have already activated my SIM card, but when I do ‘change my number’ it says ‘We were unable to transfer the phone number you entered’ so am I completely unable to transfer my number?

Re: Porting Number

dabr — Fri, 06 Sep 2019 18:44:39 GMT

@nomadkid wrote:
I’m having trouble porting my number. Just moved to BC from the USA and would like to keep my old number. I have Verizon Wireless in the US, have already activated my SIM card, but when I do ‘change my number’ it says ‘We were unable to transfer the phone number you entered’ so am I completely unable to transfer my number?

I have a feeling you cannot port in a number from outside of Canada and you would need to select a new number with PM.

Re: Porting Number

Triguy — Fri, 06 Sep 2019 18:45:19 GMT

Not sure if you can port a US phone# but you could inquire from a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting Number

Jb456 — Fri, 06 Sep 2019 18:49:38 GMT

public mobile has said if you create a ticket via SIMon chat bot it should be a faster response time then private message.

To do so follow picture attached.

Re: Porting Number

geopublic — Fri, 06 Sep 2019 21:15:03 GMT

@nomadkid wrote:
I’m having trouble porting my number. Just moved to BC from the USA and would like to keep my old number. I have Verizon Wireless in the US, have already activated my SIM card, but when I do ‘change my number’ it says ‘We were unable to transfer the phone number you entered’ so am I completely unable to transfer my number?

@nomadkid Unfortunately you cannot port a US number to a Canadian provider. You will need to pick a new number. If you want to continue to use your number then best to look at prepaid US plans that include free roaming (calling/text and Data) services when in Canada and Mexico. (AT&T).

Re: Porting Number

mh1983 — Fri, 06 Sep 2019 19:42:42 GMT

Get a new Canadian #. Aside from that , you can always port your US number into a VoIP service that supports US calling like MagicJack or Google Voice, then install the app on your phone.

Re: Porting Number

smp99 — Fri, 06 Sep 2019 19:54:27 GMT

You could sign up for an AT&T prepaid plan - keep your number and it works just fine in Canada. 100% of your AT&T plan (data/voice/text) can be used in Canada and/or US.

You have to go back to US to get it or have someone get a SIM for you and mail it up.

Re: Porting Number

ChuckYeah — Fri, 06 Sep 2019 21:34:45 GMT

That's thinking. I wish I could give this two Bravo's!

@mh1983 wrote:
Get a new Canadian #. Aside from that , you can always port your US number into a VoIP service that supports US calling like MagicJack or Google Voice, then install the app on your phone.