topic Re: How do I pay? How do I enter my account in Get Support

How do I pay? How do I enter my account

pauloserber — Wed, 05 Jan 2022 11:54:04 GMT

Hello,

I’ve bought a Sim Card at Walmart and I am in the first month of my Public Mobile 35$ plan. The problem is I can’t get access to the account I’ve created at Walmart. I don’t remembre the password and the site says there is no account registered with my e-mail adress, though I think it’s not true. I’m also not able to create a new account because the site does not rencognize my cellphone number. So I don’t no how I will gonna be able to pay the second month. Can somebody help me please?

Re: How do I pay? How do I enter my account

Anonymous — Sun, 17 Mar 2019 17:45:31 GMT

@pauloserber wrote:
Hello,
I’ve bought a Sim Card at Walmart and I am in the first month of my Public Mobile 35$ plan. The problem is I can’t get access to the account I’ve created at Walmart. I don’t remembre the password and the site says there is no account registered with my e-mail adress, though I think it’s not true. I’m also not able to create a new account because the site does not rencognize my cellphone number. So I don’t no how I will gonna be able to pay the second month. Can somebody help me please?

You can use the 611 service to pay by either a pre-registered credit card or by voucher.

To get your account log in information you'll need the @Moderator_Team.

Send ONE (1) private message to them here and you'll get a form back to fill out identifying information.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Don't reply to the email. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Re: How do I pay? How do I enter my account

Anonymous — Sun, 17 Mar 2019 17:49:54 GMT

Hey @Anonymous FYI - Moderator hours have been extended. They are now 8AM-Midnight (M-F), and 8AM-10PM Sat/Sun. I was informed of this just yesterday.

Re: How do I pay? How do I enter my account

Anonymous — Sun, 17 Mar 2019 17:54:19 GMT

@Anonymous wrote:
Hey @Anonymous FYI - Moderator hours have been extended. They are now 8AM-Midnight (M-F), and 8AM-10PM Sat/Sun. I was informed of this just yesterday.

Hey thanks for letting me know. I never saw anything about that. How did you come to know about it?

Re: How do I pay? How do I enter my account

jotsang — Sun, 17 Mar 2019 18:01:57 GMT

https://www.publicmobile.ca/en/on/get-help/articles/moderator-hours-of-operation

Re: How do I pay? How do I enter my account

Anonymous — Sun, 17 Mar 2019 18:03:55 GMT

@jotsang wrote:
https://www.publicmobile.ca/en/on/get-help/articles/moderator-hours-of-operation

Nice! I looked in the KB and it was the old hours there. Thanks