topic Help to unlock self serve account in Get Support

Help to unlock self serve account

alextong — Wed, 05 Jan 2022 11:54:02 GMT

I have pm selfserve account,but as now my account has been disabled maybe login too many time with the wrong password

So try to resetting the password by entering the email but afterwards nothing happened it just stick at the verify the emails

Can someone help me to unlock my account so I can change things

My email address

And phone numbers

Please help

edited by computergeek541: personal information removed

Re: Help to unlock self serve account

Triguy — Fri, 06 Sep 2019 14:37:06 GMT

You should remove your personal info by clicking on the 3 dots on the top right. Did you try the forgot password link. Also try using a different browser and incognito mode. Also clear your cache and cookies then reboot. If you still have problems you can message a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Also you can submit a ticket by clicking on the question mark on the bottom right and ask Simon.

Re: Help to unlock self serve account

ChuckYeah — Fri, 06 Sep 2019 16:51:07 GMT

@Triguy wrote:
You should remove your personal info by clicking on the 3 dots on the top right. Did you try the forgot password link. Also try using a different browser and incognito mode. Also clear your cache and cookies then reboot. If you still have problems you can message a moderator.
Moderator can be reached at
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Also you can submit a ticket by clicking on the question mark on the bottom right and ask Simon.

@alextong Make sure you edit out your personal information as @Triguy recommended. It won't help on this forum and it makes it discoverable and available to the general public.