topic Re: After port service not working. in Get Support

After port service not working.

XTL — Wed, 05 Jan 2022 11:54:00 GMT

Hi after I ported my number from Koodo, all my service stopped working, so I'm paying for service that isn't working now. I messaged a mod but no response yet. Please help!

Re: After port service not working.

Dunkman — Sun, 17 Mar 2019 15:19:33 GMT

@XTL

Unfortunately, porting issues can only be dealt with by the moderators.

As community members, we are also customers.

The wait times are about 24-48 hours, so hopefully, moderators will be able to resolve your porting issue soon.

Re: After port service not working.

Anonymous — Sun, 17 Mar 2019 15:29:58 GMT

@XTL - Was your Koodo account prepaid or post paid? If it was prepaid, YOU cannot do the port yourself. It must be done by a moderator. In that case, your Koodo number should still be working. Was the Koodo account active at the time of porting?

Lastly, and please don't be insulted, did you restart your phone after activation completed?

Hopefully, you have done as suggested by @Dunkman and messaged the moderators.

Re: After port service not working.

hzmy — Sun, 17 Mar 2019 15:40:58 GMT

@XTL wrote:
Hi after I ported my number from Koodo, all my service stopped working, so I'm paying for service that isn't working now. I messaged a mod but no response yet. Please help!

Nothing much toy can do at this point except for keep your fingers crossed and get a mod reply.

Also think of a back up plan.

Re: After port service not working.

Anonymous — Sun, 17 Mar 2019 15:49:19 GMT

you need send a private message To

public mobile customer support team (Moderators)>> Click here

When are Moderators available and how long till I get a response.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.

Moderators are available:

Monday to Friday from 9 AM to 9 PM Eastern time.
Saturday and Sunday from 9 AM to 7:30 PM Eastern time.

And be patient please

Good Luck

Re: After port service not working.

LaOmbra — Thu, 18 Apr 2019 14:24:58 GMT

@Anonymous wrote:
you need send a private message To
public mobile customer support team (Moderators)>> Click here

When are Moderators available and how long till I get a response.
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.
Moderators are available:
Monday to Friday from 9 AM to 9 PM Eastern time.
Saturday and Sunday from 9 AM to 7:30 PM Eastern time.
And be patient please

Good Luck

Guess you missed: "I messaged a mod but no response yet".

Re: After port service not working.

geopublic — Thu, 18 Apr 2019 14:34:42 GMT

@LaOmbra wrote:
@Anonymous wrote:
you need send a private message To
public mobile customer support team (Moderators)>> Click here

When are Moderators available and how long till I get a response.
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.
Moderators are available:
Monday to Friday from 9 AM to 9 PM Eastern time.
Saturday and Sunday from 9 AM to 7:30 PM Eastern time.
And be patient please

Good Luck
Guess you missed: "I messaged a mod but no response yet".

As suggested continue to use your Koodo SIM card for now. Once it stops working then the posrt is complete and you can switch to the PM sim and everything should start working.