topic Re: SIM card not activating in Get Support

SIM card not activating

Rodneyandiris — Tue, 04 Jan 2022 09:47:42 GMT

I have set up my account but my public mobile SIM card isn’t activating. Help.

Re: SIM card not activating

JK8 — Sun, 26 Dec 2021 22:38:31 GMT

@Rodneyandiris wrote:
I have set up my account but my public mobile SIM card isn’t activating. Help.

More details please?. Are you saying you activated your SIM card online, but when you insert it in your phone it is not working? Is your phone unlocked?

Re: SIM card not activating

hairbag1 — Sun, 26 Dec 2021 22:38:55 GMT

@Rodneyandiris wrote:
I have set up my account but my public mobile SIM card isn’t activating. Help.

Did you get a "Welcome to Public Mobile" message ? Does your new account show as Active ?

Try restarting phone.

Re: SIM card not activating

HALIMACS — Sun, 26 Dec 2021 22:41:01 GMT

@Rodneyandiris

If you were porting your number from another provider, did you reply "yes" to the port out request by leaving old provider SIM card in device?

If so, now try:

Resetting network connections
Toggling airplane mode off/on
Removing and reinserting the SIM card

Re: SIM card not activating

Anonymous — Sun, 26 Dec 2021 22:56:57 GMT

@Rodneyandiris

maybe your sim card is defective, you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

and you can try to reset network settings,

if still not working you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: SIM card not activating

hTideGnow — Sun, 26 Dec 2021 22:58:14 GMT

HI @Rodneyandiris , Did PM take money from your credit card yet?

What is showing on the phone when you put the SIM into it?

are you requesting porting or you got new number?