topic Re: Locked Out, No Password in Get Support

Locked Out, No Password

aewwilliams — Wed, 05 Jan 2022 11:53:17 GMT

I can't remember my SelfServe password and every reset link they sent me was expired as soon as it arrived. Now I am locked out of my account for trying so many times. Help!

Re: Locked Out, No Password

popping — Thu, 05 Sep 2019 22:08:31 GMT

@aewwilliams wrote:
I can't remember my SelfServe password and every reset link they sent me was expired as soon as it arrived. Now I am locked out of my account for trying so many times. Help!

You need moderator help.

Click on the ? mark icon at the bottom right corner of this page to get started with SIMon send a ticket to moderator. Wait time is about 24 hours.

Re: Locked Out, No Password

Shutdown — Thu, 05 Sep 2019 22:08:36 GMT

Contact moderators they can help you with this.

Re: Locked Out, No Password

ChuckYeah — Thu, 05 Sep 2019 22:11:06 GMT

Here's how to contact a moderator and create a support ticket. Explain your issue to SIMON, the ? comment box in the bottom right.

Use as few words as possible to allow the BOT to understand you better. Answer his questions until you get to here:

Click on "Submit a ticket" and the Moderator team will take over your case and respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
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